ACS WebService Administrator Manual - Brivo Systems

Page 270How do I create a report of Activity Log data?From the Activity tab, click the Activity Report tab.How do I change my password?From the Setup tab, click on the Account tab then choose the My Login tab. Click on theChange Password link.I’m locked out of my account. What do I do?1. Verify that your CAPS lock button is not on. Both the Username and Passwordare case sensitive.2. Click on the Forgot your password? Link just below the login fields.3. Enter the Administrator ID for the password you forgot. Click Submit and it willsend a temporary replacement password to the email address on file for thatAdministrator ID. Follow the instructions in the email.4. If you still cannot log in, call our tech support hotline at 1-866-274-8648 x 3.5. Please inform them that your account is locked out. You will need to providethem with the following information:First NameLast NameUsernameCompany6. Please attempt to login while Tech Support is on the phone with you in order tomake sure the process worked.7. If that is not successful, tech support is able to e-mail you a replacementpassword to your e-mail address on file. The temporary password is good foronly 48 hours and you will be required to change it the next time you login.I need to enter new cards into the system. How do I do that?There are three pieces of information that are needed to enter new cards into the Brivodatabase.The card number. This is usually printed on the card.The bit format. This is usually provided on the box the cards came in.The facility code. This is usually provided on the box the cards came in.If you are unsure of one or all of these pieces of information, follow these steps.1. Swipe the first card at one of your readers.2. Log into your Brivo account and review the Activity Log. You should see amessage that says, for example:Failed Access: Unknown CredentialHex: 2a4bd3 Bits: 26NOTE: Gen III (ACS 3000) panels do not provide bit length in theactivity log.