ACS WebService Administrator Manual - Brivo Systems

Page 273If the Master Admin ID is not reusable (for example JohnSmith01) AND you have access tothe Master Admin account, then to change the Master Administrator on the account, pleasefollow these steps:1. Log into the Master Administrator Account.2. From the Setup tab. click on the Account tab, then the Administrators tab.3. Under Senior Administrator, click on the NEW link.4. Create a new Senior Administrator with the new Admin ID you desire.5. Send a fax to Brivo on company letterhead containing the following information:6. Old Master Administrator ID to be replaced7. New Senior Administrator ID to replace it8. This letter must also be signed by authorized personnel.9. Fax this information to 1-301-664-5264. The turnaround time is 48-72 hours.If you no longer have access to the Master Administrator account, please follow these stepsinstead of the steps above.1. Send a fax on company letterhead with the following information:2. First Name3. Last Name4. E-mail address5. Phone number6. New Admin ID (user name)7. New password (6-30 chars)8. Security Question9. Security Answer10. You must also provide a copy of a picture ID for the new Master Administrator.11. This letter must also be signed by authorized personnel.12. Fax this information to 1-301-664-5264. The turn around time for this change is48-72 hours.How do I upload information into my Brivo panel?For ACS-5000E (Ethernet connected) panels:Please refer to http://www.brivo.com/docs/en/MKT-DOC-003-BrivoDataUpload.pdf forfurther instructions on data uploads concerning our ACS-5000E panels.For ACS-5000S (Stand Alone) panels:1. At the main login page, click on the System tab.2. From the left menu, click on Import User Data.NOTE: Importing user data from a flat file is often an error-proneprocess, therefore it is strongly recommended that you save a backupof the current database.