ACS WebService Administrator Manual - Brivo Systems

Page 287Matrix DVR Installation NotesACS WebService supports the following Matrix DVR models:Matrix ADT/A-XDPTo run the Matrix DVR:1. Login to the WebService application and add the DVR according to theinstructions in Adding a DVR.2. To sync the time of the DVR with the time server, refer to the Time and Date SetUp section in your Matrix DVR manual.3. When adding the DVR in WebService, enter the URL value for the Matrix thatyou received from your Network Administrator.4. If you do not have the Matrix Active X control installed, you will be prompted toinstall it when you click on the link from WebService to view live video. Theprompt reads: “This website wants to install the following add-on: ‘RASPlusWatSear Active X Control:’ from IDIS. If you trust the website and the add-onand want to install it, click here.” Once you have installed the active control, youshould be able to view live video.5. If you receive an “Invalid Product Version” message while trying to view videofrom a Matrix DVR, you will need to reinstall the ActiveX control used to play thevideo. ActiveX controls have been updated and will not be installed unless theold ones are removed first. To remove the ActiveX control, follow theinstructions below for the version of Internet Explorer you are using.6. For Internet Explorer 87. Click Tools -> Manage Add-ons8. Select RASplus_WatSear Control9. Right Click on the control and select “More Information”10. Click “Remove” at the bottom of the dialog11. Confirm confirmation dialogs12. Close all windows and restart Internet Explorer.13. For Internet Explorer 714. Click Tools -> Manage Add-ons-> Enable or Disable Add-ons15. Select RASplus_WatSear Control16. Click Delete17. Close all windows and restart Internet Explorer18. For Internet Explorer 6, please upgrade your browser to IE7 or IE819. You will be prompted to install the control again when you return to the videoplayback page and attempt to play video.