ACS WebService Administrator Manual - Brivo Systems

Page 78Managing Passwords, Secret Questions, and Two Factor MethodsMy LoginAdministrators can access and manage an account through the ACS WebService interfaceusing the My Login link. Each Administrator manages his or her own password.Administrators who forget their passwords may use the self-serve password reset featureor, if the soft lockout feature is enabled, merely wait for the timeout period to expire beforeattempting to log in again.NOTE:The soft lockout feature allows for the resetting of the lockout thatoccurs after an administrator has failed to enter the correct passwordand locked the account as a result. The soft lockout can be setanywhere from 1 to 999 minutes. After this time has elapsed, theadministrator may again attempt to enter the correct password ratherthan having to call Technical Support.The administrator will be required to correctly answer a secret question before receiving anemail with a new randomly generated password. Like passwords, secret questions aremaintained by each individual Administrator.NOTE:If you have not established a secret question and answer and haveforgotten your password, you will be required to contact TechnicalSupport for further assistance.To change your password:NOTE:The password must contain a minimum of 2 of the following: lowercase, upper case, digit, or non-alphanumeric characters.1. Go to the Administrator Name link on the top right of the page.2. From the dropdown, click the My Login link. The My Login page displays.3. Click on Change Password.