ACS WebService Administrator Manual - Brivo Systems

Page 276TroubleshootingThe ACS WebService interface is not displaying properly.Make sure you are using a supported browser. The DVR functionality uses ActiveX Controlsthat require you to use Internet Explorer as your browser and to allow this browser to installthese controls on your system. Other functional elements, such as OVR functionality,require the Flash Player.My computer won’t let me install the Flash Player.Some computer networks prevent users from installing software of any kind. Please contactyour network administrator for assistance.When I click certain links, nothing happens.You might be trying to open a popup window, but your browser is suppressing popupwindows or your browser is disabling JavaScript. Check the Settings, Options or Privacyand Security menu and make sure that popup windows are permitted at this Web site, andthat scripting is enabled. Alternatively, a popup blocker application is preventing certainwindows from opening. Try turning off the popup blocker during your session, or instructingthe popup blocker to allow popup windows at this Web site.My computer asks me to accept a cookie when I log on.Click Accept. A cookie is used to create a session between your computer and our server. Ifyou reject or disable cookies, you won’t be able to log on.I got kicked out of my session.As a security precaution, sessions are terminated after 20 minutes of inactivity. If you aretransferred to the Administrator Login page in the middle of your session, re-enter yourlogin information, and your session will continue where it left off.Some of my data seems to have disappeared. Where did it go?Another Administrator for your account may have edited your permissions (i.e. changedwhich groups and sites you can view or edit). Click the Setup tab then the Administratorstab then click on your Administrator ID to view your permissions. For further assistance,please contact your Master Administrator.There appears to be new data in my account. Where did it come from?See the previous question.Why are some links and navigation tabs grayed out or missing?There are a number of tasks that cannot be performed by Assistant Administrators. Someof these include accessing lockdown creating groups, editing group privileges, and, in somecases, creating schedules. Please contact the Master Administrator of your account forassistance.I can’t reach the Web site at all.Make sure your Internet connection is active: Can you go to other Web sites? Are you ableto check email? If you are able to reach other Web sites, but not this Web site, pleasecontact Technical Support.I just added cards to the Card Bank, but they don’t work.Cards don’t work until they are assigned to users. If you attempt to use a card that has notbeen issued to a user, you should receive a Failed Access: Card never issuedmessage in the Activity Log. Tip: Before adding a range of cards, add one or two, thenassign them to users, and then test them.