City Council Agenda - November 26, 2012 - City of Guelph

Option E: Organization Assessment (External) followed by Service Rationalization (Internal)An Organization Assessment project would be undertaken (Option C). Following its completion, the City would establish a taskforce of Council members and Executive Team with a clear mandate to conduct an internally driven Service Rationalization byconsensus.This is the most holistic approach for the organization as it comes from within. It can only be effective once an organizationassessment has been completed first and the stakeholders are fully engaged and committed to the process. Of note, in thisoption, internal audits (Option 1) will continue to be undertaken by the Internal Auditor, on a reduced level to allow the InternalAuditor to provide support to this work.Risks - Internal Benefits - Internal Impacts-ResourcesHolistic approach from within. Healthyorganizational behaviour is reinforced. • May not meet Council direction toRequires commitment from the group tomake tough decisions in a collective andunified voice.Territorial perspectives would limit theeffectiveness of the work if this cannot beovercome.Risks - CommunityCould take 1-2 years to completedepending on pace and scope of work.Information and data collection would bedone by staff to assist Task Force indecision-making process.Outcomes are powerful as they come fromboth Council and Management “in unison”therefore easier to implement.Internal relationship –building and trustincreased.Greater level of “buy-in” from staff.Benefits - CommunityPublic perception would be favourable.Administration and Council viewed asproactive and unified.Almost certain to reduce costs as that issingle focus/objectiveSeeks to ensure that menu of services,functions and programs are right forGuelph.review all services in this term ofoffice.• Meets Council direction for“collaborative and respectful”process.• Macro approach to reviews• Requires task force of Council andsenior management throughoutprocess.• Impact on staff workloads and timewill be paced over multiple years.• Uses existing list of services perCouncil direction as a base.• Estimated cost of OrganizationAssessment is $100,000, plus$50,000 for external facilitationfor rationalization team, pluscommunity consultation asdeemed appropriate.Page 11 of 14CITY OF GUELPH COMMITTEE REPORT