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Chapter 18: TroubleshootingOverviewThis chapter is a basic problem solving chapter. We will present you with some of the toolsand techniques to help you solve the problem yourself. We will not be going into advancedtroubleshooting techniques. Troubleshooting is learned by doing; the more experience youhave, the better you become.The next chapter is on performance tuning. Performance tuning is a specializedtroubleshooting, so troubleshooting techniques are also relevant for performance tuning.The general procedure when working on troubleshooting is not new. It is the standardproblem solving procedure that has been in use for years by many professions. Your automechanic would follow the same procedure when repairing your car: Gather data Analyze the problem Evaluate the alternatives Make a changeRemember to make only one change at a time. Document the changes Evaluate the results Ask the following questions: What is the problem? What error messages, dumps, or other diagnostic aids are available from theproblem? What conditions caused the problem? Is the problem repeatable? To analyze the problem, use your available tools, such as: System Log (SM21) Update Failure (SM13) ABAP Dump (SM22) Spool (SP01)18–2Release 4.6A/B