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Chapter 18: TroubleshootingBasic Troubleshooting TechniquesWhen you get an error message in an R/3 transaction, you need all the information on the error to forwardto SAP. To get the complete error message, do the following:1. When an error occurs, the fieldwith the error is highlighted.2. Double-click on the error message.13. The error message appears in thedialog box.4. Record the relevant informationfrom the screen to send to SAP. 3218–4Release 4.6A/B
Chapter 18: TroubleshootingBasic Troubleshooting TechniquesThis level is the R/3 kernel patch level that is being used.This patch level is needed when submitting problem messages to SAP. It tells the hot linepersonnel on what kernel patch level you are. Different problems are fixed in different patchlevels.You are on patch level 50 and have a particular problem. The fix to your problem mayhave been done in patch level 61. This level identifies that the problem is an older kernelthat contains the problem. The solution is to upgrade to the current kernel, “at least” patchlevel 61.1. In the Command field, enter transaction SM51 and choose Enter(or from the SAP standard menu, choose Tools → Administration → Monitor → System monitoring →SM51-Servers).2. Select the central instance (forexample, pa100767_SAS_00).3. Choose Release notes.23System Administration Made Easy18–5
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®Ã TM R/3 System Release 4.6A/BS
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System Administration Made Easyiii
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What Is This Guidebook About?......
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Detailed Table of ContentsWhen the
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Detailed Table of ContentsStarting
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Detailed Table of ContentsDefine Fi
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Detailed Table of ContentsHousekeep
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Detailed Table of ContentsEnter the
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Detailed Table of ContentsOther....
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The combined experience in SAP and
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What Is This Guidebook About? .....
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IntroductionWho Should Read This Bo
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IntroductionHow to Use This Guidebo
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IntroductionSpecial IconsThe screen
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Overview ..........................
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Chapter 1: R/3 System Administratio
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Overview ..........................
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Chapter 2: Disaster RecoveryWhy Pla
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Chapter 2: Disaster RecoveryPlannin
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Chapter 2: Disaster RecoveryTest yo
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Chapter 2: Disaster RecoveryMinimiz
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Overview ..........................
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Chapter 3: Backup and RecoveryBacku
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Chapter 3: Backup and RecoveryTape
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Chapter 3: Backup and RecoveryPerfo
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Chapter 3: Backup and RecoveryPerfo
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Overview ..........................
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Chapter 4: Scheduled Daily TasksCri
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Chapter 4: Scheduled Daily TasksThe
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Chapter 4: Scheduled Daily TasksOth
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The R/3 System ....................
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Chapter 5: Scheduled Weekly TasksDa
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Chapter 5: Scheduled Weekly TasksNo
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The R/3 System ....................
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Chapter 6: Scheduled Monthly TasksO
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Chapter 6: Scheduled Monthly TasksN
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The R/3 System ....................
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Chapter 7: Scheduled Quarterly Task
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Chapter 7: Scheduled Quarterly Task
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The R/3 System ....................
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Chapter 8: Scheduled Annual TasksDa
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Chapter 8: Scheduled Annual TasksNo
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Starting the R/3 System............
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Chapter 9: Multi-Role TasksStarting
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Chapter 9: Multi-Role TasksStopping
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Overview ..........................
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Chapter 10: R/3 System Administrati
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Overview ..........................
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Chapter 11: Security Administration
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Overview ..........................
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Chapter 12: User AdministrationReco
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Chapter 12: User AdministrationReco
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Chapter 12: User AdministrationNew
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Chapter 12: User AdministrationMain
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Chapter 12: User AdministrationUser
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Chapter 12: User AdministrationDele
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Chapter 12: User AdministrationDele
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Overview ..........................
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Chapter 13: Database Administration
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Contents...........................
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Chapter 14: Output ManagementPrinte
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Chapter 14: Output ManagementCheck
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Chapter 14: Output ManagementPrinti
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Overview ..........................
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Chapter 15: Network/OS/Server Admin
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Overview ..........................
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Chapter 16: OperationsBackground (B
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Chapter 20: SAPNet—Web FrontendOn
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Overview ..........................
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Chapter 21: SAPNet-R/3 FrontendUsef
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Chapter 21: SAPNet-R/3 FrontendConn
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Chapter 21: SAPNet-R/3 FrontendRegi
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Chapter 21: SAPNet-R/3 FrontendOpen
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Overview ..........................
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Chapter 22: Remote ServicesRetrievi
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Chapter 22: Remote ServicesEarlyWat
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Overview ..........................
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Chapter 23: Special MaintenanceChan
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Chapter 23: Special MaintenanceSupp
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Chapter 23: Special MaintenanceKern
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Chapter 23: Special MaintenanceProd
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Useful Transactions................
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Appendix A: Useful TransactionsUsef
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Other System Administration Resourc
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Appendix B: Useful Resources and Pr
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Overview ..........................
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Appendix C: Useful SAP NotesR/3 Not
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Appendix C: Useful SAP NotesR/3 Not
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Appendix C: Useful SAP NotesOperati
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Appendix C: Useful SAP NotesDatabas
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Upgrade Discussion ................
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Appendix D: Upgrade DiscussionUpgra
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AABAPdump analysisfree selection, 1
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Indexweekly tasksdatabase, 5-3notes
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IndexMMaintenancebasic, 23-4contrac
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IndexRestorereasons for, 3-2strateg
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Indexrecordation, 1-7single points
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Indexnotes, 5-4operating system, 5-
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