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Chapter 22: Remote ServicesRetrieving Files from SAP, SAPSERV4If you cannot connect to SAPSERV4, you may not be on the machine where SAProuter isinstalled.The SAProuters at SAP are configured to only recognize their counterpart SAProuter on thecustomer’s side. Therefore, you must connect from the computer where the SAProuter isinstalled and running.You must either: Be physically on the NT server where the SAProuter is installed. Use a remote control program to take over the server where the SAProuter is installed.You must either: Be physically on the UNIX server where the SAProuter is installed Telnet to the server where the SAProuter is installed.You can connect to, navigate within, and download files from SAPSERV4 using: Command prompt Windows FTP GUI client Internet browserFor ease of use and navigation, use an FTP GUI client to access SAPSERV.Using an FTP GUI client is much easier than using the command prompt.In this guidebook, we use only one of the many available FTP clients. Other FTP clients arelisted in the resources section of appendix A. SAP does not endorse any particular product.Also, it is your responsibility to perform compatibility testing to determine if the softwareyou select functions on your system without conflict (for example, without crashing thesystem).System Administration Made Easy22–3