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Chapter 21: SAPNet–R/3 FrontendResearching a Problem with SAPNet-R/3From the message entry screen:5. Verify phone and fax numbers.156. Verify the R/3 release (required).7. Verify the system type (required).8. Enter the Component area wherethe error occurred (required).7You can also choose to make aselection.9. Select the priority (see the table onpage 21–10 for a list of priorities.)10. Enter a short description of theproblem (required).11. Provide, where possible, thefollowing information: Kernel patch level Kernel release Transaction code or menu path Program name Error message12. Describe the sequence of youractions as precisely as possible.13. Describe any modification(s) youmade to the standard system.14. Provide the following remoteaccess information: System ID Client number User ID Type of connection15. Choose Save.581011-1496To control access to your system and mange how long the service connection is open, requestthat you be contacted to:Get the passwordOpen the SAP service connectionSystem Administration Made Easy21–13