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Chapter 21: SAPNet–R/3 FrontendResearching a Problem with SAPNet-R/3The response to your message is often in the form of an electronic message rather than atelephone call. It is, therefore, important to monitor the status of your messages.1. On the main SAPNet–R/3 screen,choose Messages to view the status ofyour message.In this section, you can choose one ofthe following options:a. New at SAP is where the messagehas been sent to SAPNet but notpicked up yet by a SAPNetconsultant.b. In process by SAP is where anSAPNet consultant is working onyour message.c. Inquiry from SAP is where theSAPNet consultant has a questionfor you. To resolve the problem, youneed to respond in a timely manner.d. Solution proposed by SAP is where theSAPNet consultant has proposedwhat they feel is a solution to yourmessage.2. For this example, we have a message inSolution proposed by SAP, so choose thisoption.3. Double-click on your message.11a1b1c1d23System Administration Made Easy21–15