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Chapter 21: SAPNet–R/3 FrontendOverviewSAPNet–R/3 Frontend [SAPNet-R/3 (formerly OSS)] is a group of services offered by SAPthat is used to: Search for solutions to problems Enter problem messages Register developers and objects before changing SAP objects Open a service connectionThis connection allows SAP personnel to log on to your system(s) when solving aproblem or performing an EarlyWatch session. Retrieve patches from SAPPeriodically, the SAPNet–R/3 user interface changes as the frontend is upgraded. Therefore,screens may not appear as shown in this book or be the same over time.In this chapter, you will learn how to: Connect to SAPNet–R/3 Research problems about SAPNet–R/3 Open a service connection Register a developer and an objectIf you have an ISDN connection, the telephone bill can become high. ISDN is normallybilled “by the minute” of connect time. Manage the time that you are connected toSAPNet-R/3, or you could get a large phone bill for your SAP service connection.Check with your networking person or company about how your SAP service connectionis configured. Some will hold the ISDN connection open even if there is no traffic, whichcould result in an even larger phone bill. The SAP Service connection must be set up and working SAProuter must be installed and configured OSS1 technical settings must be configured You must have a valid SAPNet/OSS user ID and password for your company21–2Release 4.6A/B