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Chapter 18: TroubleshootingBasic Troubleshooting Techniques What are the resources you have to help solve the problem: Online documentation Reference books SAP notes Other customers (this is your network) Call for assistance: Consultants SAPNet help desk If there is a problem, and you made several changes at once, you will not know whichchange caused or fixed a problem. There are times where several changes need to be made, to fix a problem.Unless they must be done together, such as related program changes, make the changesseparately. If a change causes a problem, you need to undo the change.To do that you need to know what the configuration was before the change and whatyou did. If the change needs to be applied to multiple systems, you need to know exactly whatchanges to make and how to do it. This process must be repeated exactly the same on allsystems.System Administration Made Easy18–3