R 1200 CL

R 1200 CL
Retail Delivery Handover Process
• The customer delivery process or“handover” is a critical step in establishing
a successful relationship between you and your new customer. A positive
delivery experience reinforces the image of your Dealership and the
people who run it. Be prepared for the delivery by reviewing the sample
Retail Delivery Check List on the following pages.
• Retail Delivery Check Lists are accessed online from the MTAS
(Aftersales> Service> Technical Information). As a time saving tip, print out
multiple copies and store them for readiness when you are delivering your
next motorcycle.
• Familiarize yourself with the Rider Manual and Technical Book. These contain
information the customer reads to become familiar with his or her new
bike. Review these books at time of delivery, showing run in requirements,
important basic safety information, as well as explaining maintenance
requirements and scheduling for their 600 mile Inspection.
• Convey product information about BMW Rider Apparel and Accessories to
further the excitement of experiencing and enjoying the complete BMW
product line.
R 1200 CL Introduction
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