Shareholders' Letter

GRI topics / KPI Objective Status / Measures
Targets related to labour practices (GRI-LA)
LA 7 Operational health management
Reduction in staff absences
KPI
Absences in days/target days (weighted by FTE)
x 100; target days are based on the standard
working hours.
Targets related to society (GRI-SO)
SO 2 Anti-corruption
KPI
Proportion of management staff trained in
anti-corruption guidelines
SO 8 Compliance Management
KPI
Coverage of the Groupwide compliance
management systems according to GRI reporting
boundaries
Targets for supplier evaluation and human rights
(GRI-HR)
HR 2 Supplier risk analysis
Evaluation of supply partners and their products
according to ecological and social criteria (incl.
drawing up procurement guidelines)
KPI
Number of supply partners assigned a risk profi le
(as % of total number of supply partners)
Targets for product responsibility (GRI-PR)
PR 6 Protection of minors
KPI
Number of external participants attending youth
protection courses
(www.swisscom.com/youthprotection)
2015
2.09 %
2010
50 %
2011
100 %
2011
100 %
2011
80 %
2011
4,000
2010 starting point: 3.00 %
Measures:
> Further professionalise case management
> More professional application of the
propresence method
> Instil personal prevention culture –
line managers and employees
> When recruiting staff for hazardous positions,
check physical suitability for job profi le
2010 target achieved (62%)
Measures:
> Evaluate divisions at risk and draw up training
documentation
> Continue anti-corruption training
Measures:
> Design a compliance evidence system with
standardised reporting of defi ned
requirements
> Establish a Groupwide compliance
management system
Measures:
> Analyse product groups by risk level
> Evaluate supply partners and their products
> Using an evaluation form, analyse supply
partners for a high-risk product group and
prioritise if necessary
> Defi ne, implement and institutionalise
appropriate risk reduction measures
Measures:
> Step up communication for target group
> Expand offerings for the target group of
children and young people
Management Commentary 98 | 99
Corporate Responsibility