Shareholders' Letter

for employees with health problems. The OHM focus for 2011 will be on prevention. The OHM
aims to reduce absence rates to 2.09% by 2015.
As set out in the collective employment agreement (CEA), Swisscom undertakes to respect and
protect the persons of its employees and provide an appropriate level of health protection according
to ergonomic principles. In terms of ergonomics (design of workstations and working environment,
health protection/health care, prevention of work-related accident and occupational illnesses,
workplace safety), the CEA grants employees right of co-determination and the unions the
right of information. Various committees coordinate and organise training courses, initiatives and
measures aimed at safety and health protection in the workplace. In areas where workplace safety
is particularly important for employees, Swisscom operates an integrated, process-based management
system and is ISO 9001:2000 certified.
The criteria, processes and tools for regulating and implementing workplace safety and health
protection are integrated in a quality, environmental and safety management system. For example,
Swisscom’s subsidiary Cablex implements the FCOS 6508 (Federal Coordination Commission
for Occupational Safety) guidelines, which cover the ten elements of the operational safety system
and ensures that measures are taken to safeguard the health and safety of employees engaged
in installing infrastructure.
Diversity
Diversity@ Swisscom
Men and women from all kinds of cultural backgrounds, of widely varying ages, different religions
and different sexual orientations work at Swisscom. Swisscom makes a conscious effort to promote
such diversity, because it encourages creativity and innovativeness. Diversity means dialogue:
Employees are encouraged to exchange and question views and values in order to find new
solutions.
At present Swisscom has two main priorities in terms of diversity: the proportion of women in
management positions
and the cultural diversity across the Group.
Women make up around 28% of the workforce. The share of women at senior management level
is 12%. Swisscom aims to be an attractive employer for men and women. Swisscom operates special
programmes to foster the development of talented employees, and seeks promising talents
both internally and externally.
People from different cultures bring with them a diverse range of views, ideas, skills and creative
capabilities. Employees from almost 80 different nations attest to Swisscom’s commitment to
diversity. Employees are given the opportunity to exchange ideas and get to know other attitudes
and values at various workshops, training courses and presentations.
Launched in 2010, Swisscom’s gender development programme is specifically designed to encourage
female employees and underscores the economic and social importance that Swisscom
attaches to women in management. To promote women in middle management, Swisscom operates
a special development programme in which members of the Management Board and Group
Executive Board mentor talented female employees and groom them for promotion.