Shareholders' Letter

Operating free cash flow
Operating income before depreciation and amortisation (EBITDA), change in operating assets and
liabilities less net capital expenditure on tangible and intangible assets as well as dividend payments
to minority interests.
Operating income (EBIT)
Operating income before gains and losses on the sale of subsidiaries, net financial result, share of
profit of investments in associates and income taxes.
Operating income (EBITDA)
Operating income before depreciation, amortisation and impairment on tangible and intangible
assets, gains and losses on the sale of subsidiaries, net financial result, share of profit of investments
in associates and income taxes.
PSTN/ISDN lines
Total number of active access lines connected to the network using PSTN (Public Switched Telephone
Network) or ISDN (Integrated Services Digital Network) transmission technology. Internal
business lines used by Swisscom are included. PSTN lines: one line corresponds to one access channel.
ISDN access lines: one line consists of two or 30 access channels.
Swisscom TV customers
Number of activated IPTV connections.
Unbundled subscriber lines
The number of unbundled telephone lines within the last mile which are leased from Swisscom
by other providers in order to deliver their own services to end customers at regulated conditions.