Shareholders' Letter

KPI’s of Swisscom Group
In CHF million, except where indicated 2010 2009 Change
Net revenue and results
Net revenue 11,988 12,001 –0.1%
Operating income before depreciation and amortisation (EBITDA) 4,597 4,684 –1.9%
EBITDA as % of net revenue % 38.3 39.0
Operating income (EBIT) 2,625 2,689 –2.4%
Net income 1,786 1,923 –7.1%
Share of net income attributable to equity holders of Swisscom Ltd 1,811 1,926 –6.0%
Earnings per share CHF 34.96 37.18 –6.0%
Balance sheet and cash flows
Equity at end of year 6,284 6,610 –4.9%
Equity ratio at end of year % 29.8 29.9
Operating free cash flow 2,512 2,685 –6.4%
Capital expenditure in property, plant and equipment
and other intangible assets 1,903 1,987 –4.2%
Net debt at end of period 8,848 9,141 –3.2%
employees
Full-time equivalent employees at end of year number 19,547 19,479 0.3%
Average number of full-time equivalent employees number 19,464 19,813 –1.8%
Proportion of women % 27.9 28.4 –1.8%
Operational data
Telephone access lines PSTN/ISDN in Switzerland in thousand 3,213 3,391 –5.2%
Broadband access lines retail in Switzerland in thousand 1,584 1,478 7.2%
Mobile subscribers in Switzerland in thousand 5,828 5,602 4.0%
Swisscom TV subscribers in Switzerland in thousand 421 232 81.5%
Unbundled fixed access lines in Switzerland in thousand 255 153 66.7%
Broadband subscribers in Italy in thousand 1,724 1,644 4.9%
Swisscom share
Par value per share at end of year CHF 1.00 1.00 –
Number of issued shares at end of period in millions of shares 51.802 51.802 –
Quoted price at end of year CHF 411.10 395.60 3.9%
Market capitalisation at end of year 21,296 20,491 3.9%
Dividend per share CHF 21.00 1 20.00 5.0%
Ratio payout/earnings per share % 60.06 53.79 11.7%
Environmental key figures
Electrical energy consumption terajoule 404 402 0.5%
Carbon dioxide CO2 tons 25,422 26,296 –3.3%
Rate of return handy recycling % 4.8 6.0 –20.0%
Supplier audits number 37 31 19.4%
1 In accordance with the proposal of the Board of Directors to the Annual General Meeting.
Introduction 2|3
Facts & Figures