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Public Policy: Using Market-Based Approaches - Department for ...

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Section 1 – Introduction and summary<br />

● In a banding system, applicants are allocated to certain bands based on their<br />

assessed housing need and other relevant circumstances. The property is<br />

then allocated to the applicant in the highest-priority band, and within that<br />

band to the applicant who has been waiting longest <strong>for</strong> a property.<br />

Choice-based letting schemes in the UK were inspired by the use of similar<br />

schemes in the Delft region of the Netherlands. In the UK, <strong>Market</strong> Harborough<br />

District Council introduced a district-wide scheme in April 2000, and Mansfield<br />

District Council introduced a more limited scheme at around the same time.<br />

Subsequently, the Office of the Deputy Prime Minister introduced a pilot scheme<br />

involving 27 authorities which ran from April 2001 until March 2003. A number<br />

of other authorities have subsequently adopted choice-based lettings, and by<br />

April 2004, 20 per cent of local authorities had adopted the approach. The<br />

Government has a target <strong>for</strong> all local authorities to adopt choice-based letting<br />

schemes by 2010.<br />

In introducing choice-based lettings, local authorities have had to address a<br />

number of implementation issues. First, they had to make significant<br />

investments in systems to advertise properties to potential tenants and provide<br />

them with enough in<strong>for</strong>mation to make an in<strong>for</strong>med choice. Second, positive<br />

action was taken to ensure that all applicants had reasonable access to this<br />

in<strong>for</strong>mation and were equally well equipped to make a choice. The local<br />

authority provided in<strong>for</strong>mation in different languages and provided support and<br />

advice. Consequently, the total resources needed to administer the schemes are<br />

similar to previous allocation schemes. Indeed, the administrative staff<br />

previously needed to allocate properties are now tackling these issues of<br />

in<strong>for</strong>mation and equality of access.<br />

Choice-based lettings appear to have addressed a number of perceived<br />

problems with traditional allocation methods:<br />

● Allocation lacked transparency: in traditional schemes, applicants did not<br />

know which properties were vacant and on what basis they were allocated to<br />

potential tenants. Choice-based lettings allows all applicants to see which<br />

properties are available, and to bid <strong>for</strong> those properties. In<strong>for</strong>mation is also<br />

produced on successful bidders <strong>for</strong> previous properties (how many points<br />

they had or how long they had been waiting).<br />

● Perceptions of unfairness: in traditional schemes, allocation appeared to<br />

applicants to be at the discretion of local authority housing officers. Choicebased<br />

lettings introduced a transparent and objective allocation mechanism.<br />

● Lack of empowerment: in traditional schemes, applicants had no influence<br />

over the process, whereas choice-based lettings allows them to take the<br />

initiative in selecting and bidding <strong>for</strong> properties.<br />

● Undesirable incentives: in traditional schemes, applicants had an incentive to<br />

lobby local authority officers to move up the waiting list. The use of a more<br />

objective points scheme and the potential to obtain a property earlier by<br />

9

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