MS AR 2018 (1)

CORPORATE
GOVERNANCE (CONTD.)
SOCIAL AND ENVIRONMENTAL
RESPONSIBILITY POLICY
The Social and Environmental Responsibility Policy reflects
the Company’s recognition that there is a strong, positive
correlation between financial performance and corporate,
social and environmental responsibility. We are committed to
act responsibly towards the community and environment for
our mutual benefit.
Our Social and Environmental practices have been
elaborated in the section relating to ‘Corporate Social
Responsibility’, with the following distinct features:
• Community investment & welfare schemes
• Rural development programs
• Corporate Social Responsibility
• Environmental protection measures
• Occupational health & safety
• Business ethics & anti-corruption measures
• Consumer protection measures
• Energy conservation
• Industrial relations
• Employment of special persons
• National cause donations
• Contribution to National Exchequer
INFORMATION TECHNOLOGY
IT Governance Policy
At Mughal Steel we are strongly committed in continuously
exploring the prospects of implementing the best and latest
IT technologies and infrastructure to enable efficient and
timely decision making, in addition to economizing on the
costs related to operating and decision making processes.
IT Governance policy consists of the following:
• Providing an organized decision making process
around IT investment decisions;
• Promoting governance, transparency, accountability
and dialogue about technology that facilitates effective
strategy adoption;
• Ensuring compatibility, integration and avoiding
redundancy;
• Maximizing return on technology investment through
controlled spending;
• Securing the Company’s data;
• Keeping the IT function proactive from an innovation
perspective, providing ideas to the business; and
• To create a culture of paperless environment within the
Company.
Policy For Safety & Security Of Records
Safety and security of IT data / record is ensured through
effective implementation of the Company’s policy for “Safety
of Records” which includes access controls by way of
security codes/passwords etc., in addition to establishment
of on-site and remote reserve sites to maintain real-time
backup of all primary data. All record must be retained
for as long as it is required to meet legal, administrative,
operational and other requirements of the Company.
INVESTORS’ GRIEVANCES POLICY
Investor queries and complaints constitute an important
voice of Investor, and this policy details grievance handling
through a structured grievance framework. Grievance
policy is supported by a review mechanism, to minimize
the recurrence of similar issues in future. The Company’s
Grievances policy follows the following principles:
• Investors are treated fairly at all times.
• Complaints raised by Investors are dealt with courtesy
and in a timely manner.
• Investors are informed of avenues to raise their queries
and complaints within the organization, and their rights
if they are not satisfied with the resolution of their
complaints.
• Queries and complaints are treated efficiently and fairly.
• The Company’s employees work in good faith and
without prejudice, towards the interests of the Investors.
INVESTORS’ RELATIONS SECTION
ON WEBSITE
Detailed Company information regarding financial highlights,
investor information, share pattern/value and other requisite
information specified under the relevant regulations, has
been placed on the corporate website of the Company,
which is updated on regular basis. In order to promote
investor relations and facilitate access to the Company for
grievance / other query registration, an ‘Investor Relations’
section has also been introduced on our website http://
mughalsteel.com/investors/contacts/.
62 MUGHAL IRON & STEEL INDUSTRIES LIMITED