MS AR 2018 (1)
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STAKEHOLDERS’ ENGAGEMENT<br />
The development of sustained stakeholder relationships is paramount to the performance of any Company. From shortterm<br />
assessments to long-term strategic relationship building, ‘Stakeholders’ Engagement’ lies at the core of our business<br />
practices to promote improved risk management, compliance with regulatory and lender requirements in addition to overall<br />
growth of the Company.<br />
Below is a list of our stakeholders, why they and their concerns are important and how we engage with each group:<br />
Stakeholder group Why are they important Nature of Engagement Frequency<br />
Customers<br />
Provide markets for our products<br />
Provide revenue without which the business<br />
could not function<br />
Customer services and support<br />
Market visits by sales force<br />
Customer satisfaction survey<br />
Continuous<br />
Continuous<br />
Continuous<br />
Integral to delivery on our strategic objectives<br />
Employees<br />
Provide skilled labor to produce and market our<br />
products<br />
Annual get together<br />
Team cultural activities<br />
Annually<br />
Occasionally<br />
Our most important and valued ambassadors<br />
Government/<br />
Regulator<br />
Develop legislation and policies that impact the<br />
environment in which we operate<br />
Have the ability to grant or revoke licenses<br />
necessary to operate<br />
Submission of applicable statutory returns<br />
Responding / enquiring various queries /<br />
information<br />
Periodic basis<br />
As required<br />
Shareholders<br />
We are accountable to shareholders who expect<br />
returns on their investments<br />
Influence decisions taken by the board<br />
Annual general meeting<br />
Annual report / Quarterly reports<br />
Analyst briefing<br />
Annually<br />
Annually / Quarterly<br />
Regularly<br />
Suppliers<br />
Directly influence raw material and other input<br />
costs<br />
Reliable delivery impacts our ability to deliver<br />
customer needs and expectations<br />
Meeting with major suppliers<br />
Occasionally<br />
Bankers<br />
Provide financing for our projects<br />
Business briefing<br />
Periodic meetings<br />
Financial reporting<br />
Occasionally<br />
As required<br />
Continuous<br />
Institutional<br />
investors Media &<br />
analysts<br />
Has the potential to influence public perception<br />
and brand reputation<br />
Media announcements and briefings<br />
Corporate briefing and analysis<br />
As required<br />
As required<br />
Annual Report <strong>2018</strong><br />
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