Global Intelligence Contract Draft RFP - INSCOM - U.S. Army

� Provide TROJAN and Foundry system administrator training;
� Test, evaluate, and provide written reports on new software and Information Assurance Vulnerability Alert
(IAVA) patches as identified by TI or Task;
� Assist national-level agencies and Material Developers with the development and integration of software
and software-related technical solutions for TROJAN, Foundry, and other IC customers as identified by TI
or Task;
� Provide TROJAN and Foundry dataflow support and support other IC ISR/IEW/TROJAN/STG users as
required;
� Assist in fielding of new and upgraded software packages;
� Provide general troubleshooting of software, software configuration, user account, and IAVA-related
issues;
� Review and report on TROJAN and Foundry software-related documentation produced or provided by the
Material Developer and other sources;
� Develop software-related and system administration documentation as required;
� Operate network monitoring software to facilitate readiness reporting, general troubleshooting, and system
accreditation reporting.
5.1.3.1.10 Network Operations. The offeror shall provide 24/7 support to current and future Network Operations
Centers and associated MSC’s. Current Network Operation Centers are the ESOC, KSOC and TNCC. This support
shall consist of an eight-hour base day, surge, and on-call support as required. Specific requirements include, but
are not limited to:
• The Contractor shall support the configuration of network devices, including routers, switches, servers,
workstations, printers, and other networked devices including operations and maintenance of all networks
including Unclassified but Sensitive Internet Protocol Router Network (NIPRNet), SIPRNet, Joint
Worldwide Intelligence Communications System (JWICS), NSA, Coalition, and TROJAN Data Networks
(TDNs) as required.
• The Contractor shall provide support to include, but not limited to analysis, troubleshooting, maintenance,
implementation, and management of servers, routers, and other associated network equipment; troubleshoot
network performance issues; recommend upgrades, patches, new applications, and equipment; provide
technical support and guidance to users to repair network problems and outages; and monitor Local Area
Network (LAN) and provide local server management for all networks within the operations center.
• The Contractor shall conduct Wide Area Network (WAN) loading analysis and routinely reconfigure
gateway access as required.
• The Contractor shall coordinate with the operations center to ensure network problems are identified and
resolved in a timely manner.
• The Contractor shall coordinate with the operations center and administer Internet Protocol (IP) address
space utilization within appropriate guidance.
• The Contractor shall provide IP space for personnel with approved and properly documented Hardware
Annex (Annex A) accreditation documentation.
• The Contractor shall document existing systems and provide assistance with establishing baseline
documentation of existing and newly fielded systems.
• The Contractor shall conduct system administration of specialized, non-commercial software tools and
applications, as well as network devices, server backups, network filers, and other critical devices.
• The Contractor shall work closely with unit S-6 and internal staff to develop and integrate new equipment
and systems into existing architecture.
• The Contractor shall provide assistance with resolving Tier 2 and 3 network problems that Help Desk
support is unable to resolve.
• The Contractor shall advise customers on best practices, industry standards, and recommend solutions to
increase network reliability and performance using standard Information Assurance tools on all networks
(accreditation, optimizing performance of network systems, firewalls, anti-virus, network sniffers, IAVA,
recovery software); resolve Public Key Infrastructure (PKI) issues; user access to networks; and moving
data between security domains.