Global Intelligence Contract Draft RFP - INSCOM - U.S. Army

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• Prepare IT and data communications equipment installation documentation to include site surveys, floor layouts, lists of major items of equipment and bills of material (BOM), rack face elevation drawings, schematic drawings reflecting equipment interconnection and terminations, cable cut-sheets, labeling, duct layouts, engineering and installation specifications, and as-built documentation by task orders. • Provide documentation diagrams including inventories for the off-site EDR location entire network configuration that properly identify all components to include definitions of all operations, procedures, facilities, and capabilities. • All documentation and drawings will be CADD or MS Visio format using the software package release designated by the COR. • Support conducting site surveys, developing project schedules developing project budgets. • Create project management plans using MS Project and MS PowerPoint. • Identify key project resources (both manpower and funding). • Establish quality metrics. • Monitor and document project progress (utilizing INSCOM G-6 quad chart template, MS Project and MS PowerPoint). • Close out projects. • Provide Engineering and Project Management support for system and subsystem IT data communications and facilities projects. • Secure voice and data channel connectivity projects utilizing landline, microwave, and satellite communication systems. • Provide conversion and integration support to technology enhancements and innovations. • Conduct system modeling and analysis to manage traffic and optimize data flows and contention. • Develop configuration management plans to include inventory control, hardware/software replacement procedures, problem resolution, provide oversight for acceptance testing of the facility IT infrastructure or the installed systems. 5.3.2.5 Incident Support - IT systems and infrastructure. The Contractor shall perform specific tasks that include, but are not limited to: • Develop and implement processes and procedures, to include a single phone number contact for the Information Technology Support Center (ITSC) Local Helpdesk to call, so as to have correction of system or infrastructure incident in a timely and effective manner. • Provide On-Site support during normal business hours. On-site support requires that the contractor maintain sufficient qualified personnel on-site to respond to incidents in person. • Provide On-call Support beyond normal duty hours. On-call support requires that the contractor provide timely and effective support by ensuring that all service calls are responded to telephonically by qualified personnel within thirty (30) minutes of the call being made. • Provide telephonic notification of INSCOM ITSC/source (Local Helpdesk) within 30 minutes of receiving an initial call for on call support services. • Maintain and make available the up-to-date listing of all personnel and their contact information. Said listing shall include the up-to-date schedule of on-call support designees on the Network Support Team. • Report in person to the INSCOM Nolan Building or the Local Helpdesk to resolve issues or problems that are not resolved by telephone. • The Contractor shall report to the INSCOM Nolan building within 90 minutes of receiving report notification to resolve issues or problems. 5.3.2.6 Firewall Administration. The Contractor shall manage firewalls to ensure they are maintained to enhance INSCOM’s security posture by allowing for consistent operation of the network and in preventing lapses in confidentiality, availability and integrity of all INSCOM’s systems and data. The Contractor shall perform specific tasks that include, but are not limited to: • Develop and implement processes, procedures and requirements to ensure the appropriate protection and continuous operation of the INSCOM firewall infrastructure. • Control access to the firewall platforms. • Assist with support of existing firewall platforms to ensure stability, uptime, and security. • Conduct firewall policy reviews for audit and inventory.
• Work with application developers to ensure that proper security controls are identified, implemented, and tested. • Mentor and coach Information Security Administrators. • Document policies and operating procedures. • Participate in an Incident Response Team as necessary. 5.3.2.7 Tier I, Tier II and Tier III System Administration. The Contractor shall perform Tier I, Tier II and Tier III System Administration as specified below. 5.3.2.7.1 General Tier III duties and responsibilities. The Contractor shall perform specific tasks that include, but are not limited to: • Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the INSCOM IT environment, in accordance with current or revised service desk SOPs and/or service level agreements. • Coordinate, track, and update service requests to ensure that all customer requirements are handled expeditiously while keeping both the user and the manager apprised of significant changes in workload status. • Configure PDA devices on the appropriate server. • Generate Microsoft encryption tokens and Public Key Infrastructure (PKI) tokens. • Manage user accounts. • Manage the process for moving printers from stand-alone to network clusters. • Coordinate/serve as service desk interface with other service desks. • Perform systems monitoring of network assets using a Simple Network Management Protocol (SNMP) monitoring service; notifying support agencies of any identified performance degradation. Note: These tools are currently in place but may be replaced with Army or other DoD standard tools. • Collect and report statistics on hardware/software system problems, security incidents, and the user base to management. • Provide Service Desk support to customers requiring assistance with electronic mail, password/account administration, Office Vision, and IBM VS/CMS operating systems. Manage passwords and login procedures customers. • Perform network- and desktop-based detection of viruses to counter/eliminate/control. Detect, contain, and eliminate virus infestations. To enhance security and reduce incidents of unauthorized software and downloads, the desktops will be locked down. Provide general technical support for all dial-in/remote access systems. • Ensure technical safeguards are maintained to provide controlled user access and integrity of e-mail, applications, and user data. • Analyze network performance and suggest methods for improving network reliability, security, efficiency, and maintenance. • Respond to trouble calls referred from the Tier I or Tier II Service Desk personnel where higher level technical support or network expertise is required. • Develop, implement, and modify Service Desk support procedures in concert with INSCOM staff to ensure the effective, timely provisioning of services. • Ensure that technical support staff members stay abreast of changes in hardware technology and software applications so that support services provided are current with the state of the art. 5.3.2.7.2 General Tier II duties and responsibilities. The Contractor shall perform specific tasks that include, but are not limited to: • Support the service desk 24 x 7 operations of the IT Service Desk. • Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the INSCOM IT environment in accordance with current or revised service desk SOPs and/or service level agreements. • Coordinate, track, and update service requests to ensure that all customer requirements are handled expeditiously while keeping both the user and the INSCOM manager apprised of significant changes in the workload status.
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Page 13 and 14: DIA Defense Intelligence Agency DMD
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Page 17 and 18: validation and clearing actions; re
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(6) The names of all company employ
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provided during employee training a
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(i) Compliance with minimum housing
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(2) Carry weapons ONLY when on duty
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DoD deployed medical facilities ple
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(i) Invoice. (Include a copy in Ara
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Commissary Military Clothing Depend
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The contractor shall obtain tempora
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nonconsensual sodomy (oral or anal
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Contractor Manpower Reporting: The
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52.219-25 Small Disadvantaged Busin
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252.225-7004 Report of Intended Per
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final indirect cost rate proposal c
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the Schedule up to and including th
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mode of further performance; (2) Co
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(ii) Contractor personnel performin
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engaged in within the special marit
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(ii) Are not barred from possession
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(h) Nothing in this clause affects
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(1)(i) The Combatant Commander will
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The Contractor shall use the Synchr
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(End of Clause) 252.225-7997 ADDITI
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Section J - List of Documents, Exhi
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(iv) 52.204-5, Women-Owned Business
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(d) The offeror has completed the a
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(d) Notice. (1) If this solicitatio
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( ) is ( ) is not a historically bl
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(End of clause) 52.230-7 PROPOSAL D
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(b) Amendments to solicitations. If
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limit the number of proposals in th
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L.5.1 INTRODUCTION This section pro
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3 4 5 6 IDIQ Quality Control Plan (
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Graphic displays of data are for su
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Disk # Directory Volume 2 See L.5.5
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(insert offeror identifier) - Volum
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This volume consists of relevant in
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L.5.5.2.3 Transition Plan. The tran
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L.5.5.4.1.2.1 Subcontractor/Teaming
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esultant contract. L.5.5.5.1.1 Offe
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L.5.5.6.7.1 Fully Burdened Labor Ra
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o The offeror shall state whether t
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Section M - Evaluation Factors for
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M.3.2.2.3 Subfactor 3 - TO 2 Techni
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Global Intelligence Contract Draft RFP - INSCOM - U.S. Army

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