2021059_TML_Manual_ENT_KidsTeens_21_online

7.3. MISSING CHILD GUIDELINE
If the procedures are carried out correctly all kids club
staff in session should be fully aware of all children within
their care and this should match the number on the
session register. We have provided a procedure in the
unlikely event of a child going missing from session.
Missing child from kids club
Staff to communicate to each other that a child
is missing.
Staff 1- to stay with the remaining children and
keep them together in a secure place.
Staff 2- complete a quick search of the area
where activity is being held.
If child found is in activity area parents must
be informed at sign out and also inform
Line Manager.
If child isn’t in the activity area then staff 2 will
need to raise the alarm to Guest relations who
can raise the alarm so a search can begin
(details of search on lost child emergency card).
This should be done by using the telephone to
speed up the process. Using the plans/maps of
the hotel staff to have a clear picture of what
area they are searching. Parents also need to be
alerted.
If hotel grounds have been searched and the
child still isn’t found then the local authorities
or police need to be informed.
Child found. Parents must be called and all
details must be recorded on relevant forms.
GM/Opps Manager/Guests relations must be
informed immediately.
If a Parent reports missing child whilst you
are in session, your primary responsibility is
the children signed into your care. You will be
expected to raise the alarm by making a phone
call to guest relations to alert other staff members
to help find the child. If approached outside
of session, you will still need to raise the
alarm for others to assist. Ensure your Line
Manager/Guest relations must be informed.
must be displayed in the Kids Club office
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Kids & Teens Club Manual