2021059_TML_Manual_ENT_KidsTeens_21_online

7.4. UPSET CHILD
If a child is upset or distressed, you must inform their
parents/guardians. As a guide, do not leave the child
for any longer than 20 minutes of continuous distress
or being upset.
n Contact the parents/guardians, via their contact
details.
n If possible spare kids club staff to go and find the
parents/guardians and bring back to the clubroom.
n Any other hotel colleague available in the hotel to
contact/find parents/guardians on your behalf and
direct to the clubroom.
If none of the above work or no one is available:
n Staff 1 to stay in the clubroom with the children.
n Staff 2 to go and find the parents/guardians and
bring back to the kids’ club.
n Staff on their own will need to contact guest relations
or if cannot contact will have to take all children
to find the parents/guardians. Ensure you
inform your Line Manager.
must be displayed in the Kids Club office
8.5 PARENT GUIDANCE NOTES
1. A parent/guardian must sign the child into the club
for each session. Children who arrive at the club
unaccompanied will not be permitted entry into
the children’s club.
2. Parents/guardians are requested to remain within
the grounds of the property at all times when their
child is attending the club. When signing your child
in, please give an indication of where you can be
located e.g. pool, room/apartment, restaurant etc.
3. When registering your child for the children’s club,
as parents/guardians you are obliged to advise if
your child is suffering from illness, allergy, disabilities,
behavioral disabilities or is taking medication.
4. Kids Club staff are not permitted to dispense
medicine to children, even if these medicines have
been prescribed by a doctor (e.g. for children requiring
an insulin injection, parents/guardians are
requested to return to the club at the relevant time
to administer the medication/injection to their
child).
5. In order to maintain a safe ratio of children to the
children’s club, parents have to book the Kids Club
session before by the TUI MAGIC LIFE APP.
6. It is not our policy to feed and/or provide food for
the children. Please ensure also that your child
brings any refreshments that they may require to
the club.
7. Many of the activities will take place in the playground
and therefore protection against the sun
should be provided. Please ensure that your child
has a sun hat, t-shirt and sun protection cream
with them.
8. In case of emergency, please see the enclosed
leaflet that explains the full procedure.
9. It is imperative that parents/guardians return to
the club to collect and sign out their child at the
close of each session.
10. Water-based activities will not be provided as part
of the Kids club’s activity program.
must be displayed in the Kids Club office
Kids & Teens Club Manual 75