Palette VL
Palette VL
Palette VL
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LIGHTING CONTROL CONSOLE INSTALLATION & SETUP GUIDE<br />
3. Customer Service and Support<br />
Our Goal<br />
2 INTRODUCTION<br />
<strong>Palette</strong> <strong>VL</strong><br />
At Strand Lighting, we are committed to providing you the highest quality in customer service. Our comprehensive<br />
resources are available to help your business succeed and ensure you get the full benefit of being an Strand Lighting<br />
customer. Whether your needs are telephone troubleshooting assistance or technical service, our full-time staff of<br />
experienced professionals are on-hand to provide support.<br />
How to Reach Us<br />
For general and hardware related assistance, contact the Strand Lighting Customer Service Department, 7 AM to 5<br />
AM PST Monday through Friday. After hours service is available 24 hours a day, at the following:<br />
phone: 1 800 4 STRAND or +1 714 230 8200<br />
email: service@strandlighting.com<br />
For PALETTE <strong>VL</strong> software and programming related assistance, contact Strand Technical Support at the following:<br />
phone: +1 714 230 8200<br />
email: service@strandlighting.com<br />
Additional Resources<br />
For additional resources and documentation, please visit our website at: www.strandlighting.com<br />
For a printed or printable version PALETTE <strong>VL</strong> Software User Manual or Web-based Help Manual, visit:<br />
www.strandlighting.com
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