Annual report 2005 - Sava dd

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20.
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Development Activities
20.1 Development of business processes
Special emphasis is given to cost efficiency, adaptability, responsiveness and an innovative approach in all
business processes.
The concept of total quality includes excellence in
controlling and adapting all factors that affect growth in
business achievements. In the business excellence
model (EQA) we therefore perform self-assessment and
external assessments to determine shortcomings in
factors and company results. Shortcomings or
deviations from the planned results are addressed as
challenges for introducing a systematic change.
We are continually reviewing improvements in the
process efficiency and conformity of accomplishments
with the long-term strategy of the Sava Group and
individual companies by applying the system of key
business indicators and the balance scorecard method
(BSC).
The performance indicators system for business
processes assures a systematic improvement of
individual processes and the system as a whole. In this
way we provide a better link between the development
policy, business policy and process efficiency, as well as
improved system transparency. Last year we focused in
particular on rationalising business and optimising
business processes.
Special attention is devoted to the incorporation of all
associates in process improvements; they are organised
in teams with set goals and measurable goals to support
improvements in companies and throughout the
business group.
We are aware that the transfer of knowledge and
experience among associates plays an important role in
the balanced and more rapid progress of the entire
group. Therefore we established 14 competence centres
that cover the Sava Group’s individual areas of
business. These centres include the most competent
associates from all companies, their purpose being total
quality management and the improvement of processes.
The continual improvement of processes in the Sava
Group has been underway for the fourth year in a row
and results in annual savings of € 4.2 million.
In order to continually improve business performance
we are also encouraging an innovative attitude of
employees and promoting the culture of careful
management, controlling and efficient cost decrease.