Annual report 2005 - Sava dd

20.2 Quality of business
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On account of stronger international competition and an
increase in pressure on expenses, new forms of
organisation (just-in-time), higher expectations related
to services and products, and especially due to more
stringent manufacturer liability for products we apply
numerous quality assurance tools such as:
• quality standards SIST EN ISO 9001, or processes
related to the car industry VDA 6.1 and more recently
ISO/TS 16949;
• standards covering the safe production of foodstuffs
HACCP (DS 3027 or ISO 22000);
• requirements for regulating processes with regard to
the EQA model (business excellence) or the 20 Keys
method; and
• numerous statistical methods, recently employing the
6 Sigma method.
The mentioned approaches have in the past been
systematically and successfully introduced at the Group
level. The accomplishments are evident from an
increase in sales of our products and services, and in the
successfully performed audits and indicators achieved,
with which we directly pursue achievements at the
quality level.
In Rubber Manufacturing we introduced the numerical
determination of process stability in 2005.
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One part of the Sava Group’s business involves endeavouring to have better quality of business programmes
and processes. Requirements for highly efficient quality management systems encourage us to use numerous
management tools and systematically improve processes. Continual improvements in all processes enable us
to increase the competitive edge of our products and services, as has been proven by the numerous certificates
obtained.
The quality of products in 2005 reached 99 per cent,
despite a great number of new products in the Velo,
Profile and EKO programmes. Owing to the share of
new products and frequent change of raw materials in
product formulations as a consequence of price
movements for raw materials in the market, the amount
of total waste has increased slightly.
The integrated management system in Trade or the
company Sava Trade d.d. meets the requirements of the
international standards SIST EN ISO 9001, ISO 14001
and OHSAS 18001 and includes the systems of quality
management, efficient handling with the environment
and assuring health and safety at work. In Sava
Trade d.d. we strive to link all management tools into a
uniform, efficient management system that will include
the quality management system, environment
management systems and the occupational health and
safety system. In 2005 the Introducing Continual
Improvements System project, which was financed by
the Ministry of the Economy of the Republic of
Slovenia, was completed. As part of the project the 20
Keys method is being introduced, which provides an
integral, organised system for finding internal resources,
better utilisation of own resources, and increasing
competitiveness, performance, added value per
employee and employee motivation. We carried out a
breakdown of processes in retail sales and a method of