2006/2007 WELS KONKRET - FH Oberösterreich

Business Process Gap Analysis for SgT
International Ltd. Hong Kong
Autor: Sascha Österle
FH-Betreuer: FH-Prof Ing. Dr. Helmut Peirlberger
Sascha Österle
Studiengang:
Innovations- und
Produktmanagement
Vorbildung:
HTL Elektronik für Nachrichtentechnik
HTBLuVA Rankweil
Introduction – Company Profile
SgT International Ltd. is a supply chain services company
headquartered in Hong Kong with 20 offi ces in
12 countries focusing mainly on the textile industry.
The core business is quality inspections for textiles.
In contrast to the conventional way, where the goods
go through quality control in the country of destination
SgT conducts the quality inspection in the country of
origin. SgT operates 20 offi ces in 12 countries in Asia
and around the Mediterranean Sea.
SgT International Ltd. (BVI)
22/F Harbour View Tower, 101 Wai
Yip Stree
Kwun Tong, Kowloon
Hong Kong
FH-Studiengang:
Innovations- und
Produktmanagement
Studiengangsleiter:
FH-Prof. DI Dr. Michael Rabl
Tel.: 07242/72811-3040
E-Mail: sekr.ipm@fh-wels.at
www.fh-ooe.at/ipm
Project Description
The project is related to the internal business processes
of SgT International Ltd.
The Company uses custom tailored in-house software
to control and run its core business processes. All operational
processes are modeled within this software
and SgT‘s employees in all countries rely on it for their
work. The company wants to further strengthen and
develop their software.
Task Formulation
The objective is to fi nd and document the existing differences
between the real-world processes and the software
and to create a solution concept including where
the software and the real processes can be linked,
which improvements could be incorporated in the software
and which processes shall be reorganized. This
includes the identifi cation of the root causes of problems
as well as ideas to eliminate these root causes.
Achieved Results
One result is that the actual state has been analyzed
and recapitulated on a single page, in use for staff training.
The gaps and several root causes were found
and a concept for improvement has been developed.
Furthermore the solutions concept are successfully implemented
or in the phase of implementation.
Accomplished Workings
During the project there were several tasks to cope:
- Training: Introduction into operations, getting to know
work fl ows/processes and the staff to cooperate with
- Current Situation: Record and visualize processes/
work fl ows
- IT implementation: What is implemented in the software
- Operational reality: What the staff really does
- Gap analysis: Identify, record and visualize the differences
- Causes: Identify causes for the gaps
- Solution: Draft solution concept
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WELS KONKRET