Integrated Transport Plan.pdf - Durban

14. MONITORING STRATEGY & KPI’s
14.1 Introduction
Monitoring of some aspects of the ITP will be carried out using key
performance indicators (KPI’s). These are set out in the relevant sections of
the Plan but summarised in this section for convenience.
14.2 KPI’s
The following are KPI’s that apply to different aspects of the ITP:-
Section of ITP
4. Transport Demand
Management
Targeted Area KPI’s
� Congestion monitoring � volume/capacity
� level of service
� travel time
5. Public Transport Effective Public Transport:
� Passenger satisfaction
with public transport
service
� Promotion of use of public
transport
� Promotion of access to
public transport
� Promotion of accessibility
to public transport
� Accommodation of
Special Needs Groups
� No of complaints/1000
passengers per month
� Modal split (% of motorised
transport users on public
transport in peak period)
� Average age of subsidised
bus and commuter rail
coach fleet
� Kilometers of roads used
for PT per hectare in rural
eThekwini Integrated Transport Plan
Summary Report
14.1
Monitoring Strategy & KPI’s
areas
� % of households spending
more than 10% of
disposable income on
public transport
� No of corridors with fully
accessible P.T.
� % of contracted bus fleets
fully accessible
Efficient Public Transport:
� Efficient PT operations � Average travel time to work
for all public transport
commuters
� Efficient bus operation � Average no of passengers
carried per subsidised bus
per day
� Efficient rail service � Average number of rail
passengers per service per
day
TDM
KPI’s
Public
transport
KPI’s