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Joint Appendix One

Joint Appendix One

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Case 2:10-cv-07678-JFW-DTB Document 57-11 Filed 09/28/11 Page 13 of 16<br />

#: 1044<br />

5.5 Print Head Cleaning<br />

Print head cleaning is not necessary under normal usage, but should be done using<br />

Seiko printer cleaning strip XXXXX-XXXX if print degradation occurs. Printhead<br />

cleaning is accomplished by removing the paper from the print mechanism and<br />

feeding the cleaning strip through the printer. See <strong>Appendix</strong> B for directions.<br />

6.0 Errors and Exceptions<br />

There are no indicators for printer error such as LED's or a buzzer in the printer.<br />

Receipt printing will only be inhibited for 4 reasons:<br />

Power failure;<br />

Paper Feed error;<br />

Buffer memory full;<br />

Internal printer failure.<br />

If the printer fails to print a receipt upon customer request, the user can diagnose the<br />

error by following the steps below.<br />

Step1 o Power Check<br />

Look at the power connector to see that it is securely plugged into the printer<br />

receptacle.<br />

Inspect the widng harness to check for loose or disconnected wires. If the<br />

wiring harness is damaged, discontinue all machine operations and call a<br />

service technician.<br />

e<br />

Step2 - Paper Feed Check<br />

Check to see if there is paper lett on the paper roll. If not, add paper<br />

according to the instructions in the section on Paper Loading.<br />

If paper is present use the manual knob on the side of the printer mechanism<br />

to insure that paper feeds freely in the mechanism. Clear any jams and<br />

reload paper.<br />

Make sure that the printable side of the paper is facing the rear of the printer<br />

as shown in Figure 4.<br />

Use the feed button to insure that the printer mechanism feeds paper.<br />

Step3 - Internal Error Check<br />

If the printer still fails to print even the self test, call a service technician.<br />

If the user fails to clear the printer error with the above steps a service call is required.<br />

The service technician can inspect and/or replace the printer as necessary. The<br />

programming port and PC software provided by Interleave Systems, Inc. can provide a<br />

detailed diagnostic read out for internal printer errors.<br />

7.0 Industrial Design<br />

Size - Approximately 7.75" x 7.25" x 4.5"<br />

CONFIDENTIAL 00125<br />

Nanoptix' Summary Judgment Exhibit No. 9<br />

-A0264-<br />

13<br />

Page ID<br />

FL0022039

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