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I I I I I I I I I l I I I i I I I I I Case 2:10-cv-O7678-JFW-DTB Document 65-19 Filed 10/07/11 Page 1 of I Page ID #: 1364 To: FROM: RE: SUMMARY Distribution Simmy Ahluwalia 7/10/00 Tectmical Status Report on the Coupon Printer Field Test in Cincinnati The field test for file 24 coupon printers in the Cincinnati area began during the week of May Ist, 2000. Due to technical glitches associated x_fth the printer and the new controller, the first few weeks of the test were filled with reactive and proactive service calls. We uploaded new software versions to both the printer and the controller during the first week in Jtmc, and for the most part, any technical problems have diminished significantly. Thus, the analysis below will take into account service calls/problems encountered after the software upgrade. SERVICE ANALYSIS For the month &June 2000, there were three reactive service calls on the equipment/printers. Of these flarec calls, two were out of paper, and the other printer _xas not printing, but was fixed. other proactive service calls were made resulting in two printers being out of paper, and one where the printer was not functioning correctly, but was determined to be in proper working order at a later date in time. NEXT STEPS 1 will publish another status update at the end of August. Matthew Hahn will be keeping a log of any recommended mechanical chauges to the printer and recommended software changes to the coupon creation process in the event the decision is made to commercialize the printer full scale. Distribution: CCE CC: Mr. Matthew Hahn Mr. Doug Bccker Mr. Mike Harrod Mr. Joe Papapietro Mr. Steve Cook Mr. Jim Burns Mr. Mark Mastrilli Mr. Dan Barney Ms. Betty. Wilson Ms. Mary. Shivcly Mr. Rob Kaufman Mr. Mario Cicchinelli Mr. Greg Rozanski CONFIDENTIAL - OUTSIDE COUNSEL ONLY 00041 CCNA Mr. Roger Whigham Mr. David Km9,'m Ms. Lisa Wandrick FutureLogic's Summary Judgment Exhibit No, 38 -A0473- FL0003915
I Case 2:10-cv-07678-JFW-DTB Document 65-20 Filed 10/07/11 Page 1 of 1 Page ID #: 1365 i Sent: From: To: CC: I Subject: I I I I I I I I I I I I I I I I Simmy, Scott Shimmin Thursday, May 04, 2000 11:06 AM 'sahluwalia@na.ko.com' Eric Meyerhofer; 'Matthew Hahn - CCE'; Mark Meyerhofer RE: Question I don't have an immediate answer for you with respect to the two units that failed (not jam related). I am assuming that these are the two printers that Matt reloaded in order to get them working. I am going to work on a ferm that CCE can use to report problems, that will help us troubleshoot and/or try to reproduce the problem here at Futurelogic. I will forward the form to both you and Matt, shortly. In the mean time, please provide as much detail as possible, when reporting a problem. With respect to the units with paper jams, I'm assuming that these jams took place in the printer mechanism area, behind the chute? As I mentioned to you in Cincinnati, we are aware o_ this issue. The units that you received were adjusted to hopefully resolve this problem, but apparently this was not 100% effective, based on your report. We are currently in the process of redesigning the portion of the paper path where we have seen the jams occur, an I will keep you posted o11 this. Scott ..... Original Message ..... From: sahluwalia@na.ko,com [SMTP:sahluwalia@na.ko.com] Sent: Thursday, May 04, 2000 6:44 AM To: seottshimmin@futurelogicinc.com Subject: Question Scott, What would be a circumstance where the printer would lose its memory, in terms of a database pre-loaded into it? The reason I ask is that before I left Cincinnati yesterday, we visited I0 venders/printers in the field. 5 of the machines were working fine. Of the other five, one of the machines was not printing, three had coupon/paper jams, end the other on_ was Hot. We had tested each machine after installing, and what bugs me is that Matthew had to reload the promotions in two of these machines to get them to start printing again ...... any thoughts? Simmy CONFIDENTIAL 00042 FutureLogic's Summary Judgment Exhibit No. 39 -A0474- FL0021208
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Joint Appendix One

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