Joint Appendix One

I
!
I
I
I
I
I
I
I
I
I
I
I
I
i
I
I
I
I
From:
Sent:
To:
CC:
Subject:
Simmy,
Case 2:10-cv-O7678-JFW-DTB Document 65-14
_: ! 358
Scott Shimmin
Monday, May 01, 2000 09:26 AM
'sa htuwalia@na.ko.com'
Eric Meyerhofer; Mark Meyerhofer
RE: Initial Observations
Filed 10/07/11 Page 1 of 1 Page ID
We will do some investigation here, to see if we can reproduce the problems that you were seeing on the
installed machines. I spent quite a bit of time on Thursday, trying to reproduce the problem that you
mentioned on voice mail, and repeated below, regarding the failure of the paper to feed. I was not able
to reproduce the problem. One thing I did not try is leaving the printer on for a long period of time,
with no paper, I will plan to set that up tonight, and will check ill the morning to see if I can
reproduce the problem.
With respect to the printer that you are having problems with, please return it under the open R_, as
this will get us even on printers, and we will research the issue and get back to you. Mark is
currently investigating the previous quality issues that you reported.
Scott
..... Original Message .....
From: sahluwalia@na.ko.com [SMTP:sahluwalia@na.ko.com]
Sent: Sunday, April 30, 2000 8:09 AM
To: scottshimmin@futurelogicinc.cem; mark.meyerhofer@futurelogicinc.com
Subject: Initial Observations
Guys,
We visited two of the 9 accounts for printer operation on Friday. There were a
total of 8 printers evaluated. _en we visited the first two venders, both
printers exhibited the solid green and red lights ON from outside of the vender.
We opened both machines, and tried to troubleshoot as to why both lights were on
solid from the outside as well as the inside of the machine. On the one vender,
I managed to cycle power to the vending machine as well as the printer, and
finally I managed to get the red light on by itself (without paper). The other
printer would not display a red light only. So, I pulled this printer and
replaced it with another one.
The printer that I pulled turns out to be the same one that I had sent back to
FLI from Coke HQ .... this one exhibited the same failure mode (solid red light on
all of the time). Except now both the green and red lights are solid and are on
all of the time. My first question is was this printer even evaluated at FLI
for correct performance?
The remaining six printers proved to function fine. However, the one thing that
I noticed on nearly all of the printers is that once I try to load paper into
the path, for some reason the sensor does not pick up the fact that the paper is
there, and consequently does not try to pull the paper through. Basically, I've
had to cycle power to the printer_ lift the blue lever up and down several
times, disconnect _DB, and finally the motor pulls the paper through .... I'm
confused as to why I have to go through this process???? My sense is that for
some reason when there is "downtime", and no operation of the printer for a
period of time, the printer does not operate correctly. Please provide me with
your feedback on this matter.
We're planning on visiting six more accounts on Monday, and then the final
account on Tuesday. I will keep you posted on what I see.
Simmy.
CONFIDENTIAL
00035
FutureLogic's Summary Judgment Exhibit No. 33
-A0467-
FL0003579