Joint Appendix One

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I ! I I I I I I I I I I I I i I I I I From: Sent: To: CC: Subject: Simmy, Case 2:10-cv-O7678-JFW-DTB Document 65-14 _: ! 358 Scott Shimmin Monday, May 01, 2000 09:26 AM 'sa htuwalia@na.ko.com' Eric Meyerhofer; Mark Meyerhofer RE: Initial Observations Filed 10/07/11 Page 1 of 1 Page ID We will do some investigation here, to see if we can reproduce the problems that you were seeing on the installed machines. I spent quite a bit of time on Thursday, trying to reproduce the problem that you mentioned on voice mail, and repeated below, regarding the failure of the paper to feed. I was not able to reproduce the problem. <strong>One</strong> thing I did not try is leaving the printer on for a long period of time, with no paper, I will plan to set that up tonight, and will check ill the morning to see if I can reproduce the problem. With respect to the printer that you are having problems with, please return it under the open R_, as this will get us even on printers, and we will research the issue and get back to you. Mark is currently investigating the previous quality issues that you reported. Scott ..... Original Message ..... From: sahluwalia@na.ko.com [SMTP:sahluwalia@na.ko.com] Sent: Sunday, April 30, 2000 8:09 AM To: scottshimmin@futurelogicinc.cem; mark.meyerhofer@futurelogicinc.com Subject: Initial Observations Guys, We visited two of the 9 accounts for printer operation on Friday. There were a total of 8 printers evaluated. _en we visited the first two venders, both printers exhibited the solid green and red lights ON from outside of the vender. We opened both machines, and tried to troubleshoot as to why both lights were on solid from the outside as well as the inside of the machine. On the one vender, I managed to cycle power to the vending machine as well as the printer, and finally I managed to get the red light on by itself (without paper). The other printer would not display a red light only. So, I pulled this printer and replaced it with another one. The printer that I pulled turns out to be the same one that I had sent back to FLI from Coke HQ .... this one exhibited the same failure mode (solid red light on all of the time). Except now both the green and red lights are solid and are on all of the time. My first question is was this printer even evaluated at FLI for correct performance? The remaining six printers proved to function fine. However, the one thing that I noticed on nearly all of the printers is that once I try to load paper into the path, for some reason the sensor does not pick up the fact that the paper is there, and consequently does not try to pull the paper through. Basically, I've had to cycle power to the printer_ lift the blue lever up and down several times, disconnect _DB, and finally the motor pulls the paper through .... I'm confused as to why I have to go through this process???? My sense is that for some reason when there is "downtime", and no operation of the printer for a period of time, the printer does not operate correctly. Please provide me with your feedback on this matter. We're planning on visiting six more accounts on Monday, and then the final account on Tuesday. I will keep you posted on what I see. Simmy. CONFIDENTIAL 00035 FutureLogic's Summary Judgment Exhibit No. 33 -A0467- FL0003579
l l I I ! i I I l l l l I I l i l i i Case 2:10-cv-07678-JFW-DTB Document 65-15 From: Scott Shimmin Sent: Thursday, May 11, 2000 04:48 PM To: Mark Meyerhofer Subject: FW: Feedback on Visit FYI ..... Original Message ..... From: sahluwalia@na.ko.com [SMTP:sahluwalia@na.ko.com] Sent: Thursday, May ii, 2000 4:27 PM To: mharrod@na.cokecce.com Filed 10/07/11 Page 1 of 1 Page ID Cc: mahahn@na.cokecce.com; jburns@na.cokecce.com; mmastrilli@na.cokecce.com; mameiss@coinco.com; mstclair@coinco.com; scottshimmin@futurelogicinc.com; eric.meyerhofer@futurelogicinc.com; lwandrick@na.ko.com; jhildenbrandt@ne.ko.com; hutz@na.ko.com; pphillips@na.ko.com; rwhigham@na.ko.com; mshively@na.ko.com Subject: Feedback on visit Mike, I have visited most of the coupon printer accounts (with the exception of Hillenbrand) over the past couple of days to witness the problem that you guys are seeing. The "printing", and then "not printing" seems to be the most common theme. I did make a change to most of the venders which I thought would correct this problem, but when we re-visited some of the accounts, the problem was still there. Thus, in discussions with Coinco, the manufacturer of the board in the vending machine, they feel that they can eliminate this problem with a software upgrade to the board. This will take place on Monday and Tuesday of next week. A representative from Coinco will work with both Matt and Jim Burns to hit every coupon printer/vender. They will also revisit some of the accounts on Tuesday to ensure that the problem has been fixed. We did replace one printer at Tri-County mall which exhibited solid lights on constantly, and we could not determine a field fix. This unit will be sent back to Futurelogic for evaluation. We were able to print a "winner's" coupon at Withrow High School for 1 in 24, but were unable to repeat this promotion. Thus, Matt has sent his coupon files for this account to Futurelogic to evaluate, and hopefully we will get a new file early next week to upload into these venders. Regarding the coupon paper jamming, Futurelogic is aware of the problem, and is preparing a field fix. I should have more information on this topic early to mid next week. I'll stay in close contact with Matt and Jim on how things progress next week. Simmy. CONFIDENTIAL 00036 FutureLogic'S Summary Judgment Exhibit No. 34 -A0468- FL0003590
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Joint Appendix One

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