Download the ST9340 Printer Reference Guide

Solving network printing problems
Solving network printing problems
Problem Action
Job did not print or
incorrect characters
printed.
Verify that the internal print server or external print server is set up
properly and the network cable is connected.
Note: For more details, refer to the drivers CD that shipped with your
printer.
For Novell users:
• Make sure the netware.drv file is dated October 24, 1994, or later.
• Make sure the NT (no tabs) flag is included in the capture statement.
For Macintosh users:
Solving other problems
Problem Action
I need to get updated
printer drivers or utilities.
I need to attach a serial
cable to the printer.
Contacting service
• The printer may need an optional internal print server to allow
Macintosh connection.
• Verify that the printer is set up correctly in Chooser.
• Refer to the drivers CD that came with your printer. It contains printer
drivers and utilities.
•
If your printer is configured with a serial port, or you have installed an
optional interface card, refer to the Setup Guide.
When you call for printer service, be prepared to describe the problem you are experiencing or the
error message on the display.
You need to know your printer model type and serial number. Refer to the label on the back of the
printer near the power cord for this information. The serial number is also listed on the menu settings
page you can print from the Utilities Menu. See Printing the menu settings page for more
information.
For information about obtaining service, contact the place where you bought your printer.
114