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Fifth, this research examined the nature of workers in a hospitality perspective.
Subordinates and supervisors in a hospitality organisation are expected to share a close
relationship with each other, while performing operational tasks, to garner better team
results. The research predicted higher levels of communication, to foster greater LMX
agreement. Minsky (2002) found communication as a predictor for LMX agreement.
As a result, subordinates, who understand the importance of LMX agreement, can
strive for better communication with their supervisors. This results in an amicable
work atmosphere for subordinates, resulting in a psychological sense of job security
for subordinates.
Finally, supervisors could use the importance of LMX agreement for quicker task
accomplishment of subordinates. Furthermore, studies on relationship schemas show
supervisors to rate subordinates on the latter’s task accomplishment (e.g. Huang et al.,
2008). Minsky (2002) found better levels of communication to be established with
higher LMX agreement. Therefore, in situations when greater LMX agreement is
established, there is a possibility of subordinates obeying supervisor’s demands and
accomplishing the occupational tasks favourably.
5.4 Limitations
As in any study, the present research has certain limitations. First, since all the
information used in this study was on the basis of the participants’ self-report, there is
a possibility of self-report bias affecting the results of this research. The items of the
questionnaires could have been rated on the scores the participants considered
desirable. Therefore this could have masked the true perception of participants and
could have contaminated the research results. However, this is the norm of any social
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