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2.1 Introduction
CHAPTER 2 - LITERATURE REVIEW
This review assesses existing literature with respect to the constructs of interest. As
such, its purpose is to investigate the concept of LMX agreement and its relationships
with employees’ work outcomes, such as organisational commitment and turnover
intent in a hospitality context.
The first part of the review provides an overview of characteristics of the hospitality
industry and leadership theories, with an emphasis on Leader Member Exchange
(LMX). Then, a key issue related to LMX theory regarding source of information and
the emerging construct of LMX agreement is highlighted. The second part of the
review addresses two important employee work outcomes, (i.e. organisational
commitment and turnover intent) and the role of LMX agreement in explaining these
work outcomes in a hospitality context. Based on the literature review, a set of
hypotheses is generated to examine the relationships of LMX agreement with
employees' organisational commitment and turnover intent.
The studies reviewed were selected to provide a thorough analysis of the most
significant work on the constructs of interest. Although the focus of the literature was
on the hospitality industry, as LMX agreement is a broad management topic, attention
was also given to relevant management and behavioural literature for theoretical
support.
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