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Table 20: Education Qualification of Supervisors<br />
Lodging:<br />
Intermediate school<br />
High school<br />
Short-term Professional Programme<br />
Diploma or bachelor’s degree<br />
Master’s degree<br />
Others<br />
# of Supervisors Percentage (%)<br />
7 21.9<br />
5 15.6<br />
6 18.8<br />
10 31.3<br />
3 9.4<br />
1 3.1<br />
Total 32 100<br />
Dining:<br />
Intermediate school 1 9.1<br />
High school 1 9.1<br />
Short-term Professional Programme 2 18.2<br />
Diploma or bachelor’s degree 6 54.5<br />
Master’s degree 1 9.1<br />
Others 0<br />
Total 11 100<br />
All Responses:<br />
Intermediate school 8 18.6<br />
High school 6 14.0<br />
Short-term Professional Programme 8 18.6<br />
Diploma or bachelor’s degree 16 37.2<br />
Master’s degree 4 9.3<br />
Others 1 2.3<br />
Total 43 100<br />
It is evident from the results that the typical subordinate is a male, 29 years old,<br />
working in the current organisation for the past 4 years and has hospitality industry<br />
experience of 5.5 years. This hypothetical employee will have no hospitality education<br />
and will have joined the industry upon completing intermediate school.<br />
Among the supervisors, the typical one is a male, 41 years old, working in the current<br />
organisation for the past 10 years and has hospitality industry experience of 16 years.<br />
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