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Though most of the participants in this group were supervisors of subordinates, the<br />
sample also consisted of two owners to whom the frontline staff directly reported.<br />
Dining: Among the 11 supervisors in the dining group, they were either managers or<br />
chefs to whom the subordinates directly reported (See Table 17).<br />
Table 17: Job Function of Supervisors<br />
Lodging:<br />
Manager<br />
Supervisor<br />
Owner<br />
Total<br />
# of Supervisors Percentage (%)<br />
7 21.9<br />
23 71.9<br />
2 6.3<br />
32 100<br />
Dining :<br />
Manager 7 63.6<br />
Chef 4 36.4<br />
Total 11 100<br />
All Responses:<br />
Manager 14 32.6<br />
Supervisor 23 53.5<br />
Owner 2 4.7<br />
Chef 4 9.3<br />
Total 43 100<br />
6. Job-role experience: All of the 43 supervisors across both the groups who<br />
participated in this study specified their collective experience in their position. The<br />
range of this experience among the supervisors in the lodging group was two months<br />
to 33 years and among the dining group it was three years to 25 years. The average<br />
experience among these supervisors in the lodging group was 13.53 years and the<br />
standard deviation of the industrial experience was 9.27. The average job - role<br />
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