View/Open

More documents

Recommendations

Info

TABLE OF CONTENTS CHAPTER 1 - Introduction ...........................................................................................1 1.1 Background to the Study ....................................................................................1 1.2 Research Objective .............................................................................................4 1.3 Significance of the Study ....................................................................................4 1.4 Structure of the Thesis ........................................................................................5 1.5 Definitions of Key Terms ...................................................................................6 CHAPTER 2 - Literature Review ..................................................................................7 2.1 Introduction ........................................................................................................7 2.2 Characteristics of the Hospitality Industry .........................................................8 2.3 Leadership Theories – An Overview ................................................................11 2.4 Leader Member Exchange (LMX) Theory .......................................................13 2.4.1 LMX Defined .......................................................................................... 13 2.4.2 LMX in Hospitality ................................................................................. 14 2.4.3 Critiques of Previous LMX Studies ........................................................ 15 2.5 LMX Agreement ...............................................................................................17 2.5.1 Explanations for Poor LMX Agreement ................................................. 17 2.5.2 Consequences of LMX Agreement ......................................................... 22 2.6 Organisational Commitment .............................................................................24 2.6.1 Hospitality Research on Organisational Commitment ............................ 25 2.6.2 LMX Agreement and Organisational Commitment ................................ 26 2.7 Employee Turnover Intention ...........................................................................29 2.7.1 LMX agreement and Turnover intent ...................................................... 32 CHAPTER 3 - Methods ...............................................................................................36 3.1 Introduction ......................................................................................................36 i
3.2 Research Paradigms ..........................................................................................36 3.3 Target Population and Sample Size ..................................................................39 3.4 Measures ...........................................................................................................41 3.4.1 Measures in Subordinate Survey ............................................................. 41 3.4.2 Measures in Supervisor Survey ............................................................... 44 3.4.3 Demographic Characteristics .................................................................. 45 3.5 Translation ........................................................................................................45 3.6 Pilot Study ........................................................................................................46 3.7 Data Collection Procedure ................................................................................46 3.8 Data Analysis ....................................................................................................48 3.8.1 Agreement Analysis ................................................................................ 48 3.8.2 Statistical Analysis Procedures ............................................................... 51 3.9 Ethical Considerations ......................................................................................52 CHAPTER 4 - Results .................................................................................................54 4.1 Descriptive Statistics ........................................................................................55 4.1.1 Subordinates ............................................................................................ 55 4.1.2 Supervisors .............................................................................................. 66 4.2 Factor Analysis and Reliability Test ................................................................76 4.3 Hypothesis Test and Further Analysis ..............................................................79 CHAPTER 5 - Discussion ...........................................................................................94 5.1 Introduction ......................................................................................................94 5.2 Interpretation of Results ...................................................................................95 5.3 Research Implications .......................................................................................99 5.3.1 Theoretical Implication ........................................................................... 99 5.3.2 Managerial Implications ........................................................................ 101 ii
Page 1: An examination of the relationship
Page 5 and 6: LIST OF TABLES Table 1: Measures of
Page 7 and 8: LIST OF FIGURES Figure 1: Conceptua
Page 9 and 10: ACKNOWLEDGEMENTS I take this opport
Page 11 and 12: employees and help human resource d
Page 13 and 14: Several leadership theories can be
Page 15 and 16: 1.2 Research Objective This study d
Page 17 and 18: 1.5 Definitions of Key Terms Leader
Page 19 and 20: 2.2 Characteristics of the Hospital
Page 21 and 22: satisfaction, as employees have a v
Page 23 and 24: The theories that focus on follower
Page 25 and 26: Colquitt, Lepine and Wesson (2011)
Page 27 and 28: elationships with the organisation.
Page 29 and 30: In particular, Grestner and Day (19
Page 31 and 32: Martin, 2004; Kenney, Blascovich, &
Page 33 and 34: 2.5.1.5 Egocentric bias Egocentric
Page 35 and 36: The foregoing sections reviewed the
Page 37 and 38: (1993)analysed the relationship bet
Page 39 and 40: etter organisational commitment whe
Page 41 and 42: Turnover is a topic of intense rese
Page 43 and 44: poor working conditions and unsatis
Page 45 and 46: group, they will regard themselves
Page 47 and 48: 3.1 Introduction CHAPTER 3 - METHOD
Page 49 and 50: present study is consistent with a
Page 51 and 52: hospitality literature have been co
Page 53 and 54:
Table 1: Measures of Subordinate LM
Page 55 and 56:
Table 3: Measures of Turnover Inten
Page 57 and 58:
English (Manjunath & Kurian, 2009).
Page 59 and 60:
and a Participant Information Sheet
Page 61 and 62:
3.8.1.2 Support for the Difference
Page 63 and 64:
dependent or independent (Székely
Page 65 and 66:
CHAPTER 4 - RESULTS The research in
Page 67 and 68:
1. Gender: Lodging: All of the 161
Page 69 and 70:
are marginally more experienced wit
Page 71 and 72:
Table 9: Industry Experience of Sub
Page 73 and 74:
Table 10: Job Function of Subordina
Page 75 and 76:
Table 11: Hospitality Education of
Page 77 and 78:
4.1.2 Supervisors The supervisors w
Page 79 and 80:
3. Tenure: All supervisors from bot
Page 81 and 82:
Table 16: Industrial Experience of
Page 83 and 84:
experience among the supervisors in
Page 85 and 86:
among these supervisors ranged from
Page 87 and 88:
This hypothetical supervisor will h
Page 89 and 90:
Figure 2: Scree Plot 78
Page 91 and 92:
supervisor LMX score of each partic
Page 93 and 94:
On the other hand, supervisor LMX i
Page 95 and 96:
Table 26: Correlation Results when
Page 97 and 98:
Table 29: Subordinate Tenure Fewer
Page 99 and 100:
a moderate correlation (.322) betwe
Page 101 and 102:
Table 33: Supervisor Industry Exper
Page 103 and 104:
From the results presented in Table
Page 105 and 106:
5.1 Introduction CHAPTER 5 - DISCUS
Page 107 and 108:
findings suggest that behaviours re
Page 109 and 110:
agreement with the organisational c
Page 111 and 112:
In addition, the research used two
Page 113 and 114:
commitment. It is evident that comm
Page 115 and 116:
science study, where perceptions of
Page 117 and 118:
REFERENCES Adler-Milstein, J., Sing
Page 119 and 120:
BLS. (2011). Job openings and labor
Page 121 and 122:
De Matos, C. A., Henrique, J. L., &
Page 123 and 124:
Harris, M. M., & Schaubroeck, J. (1
Page 125 and 126:
Kara, D. (2012). Organisational com
Page 127 and 128:
Lord, R. G., & Emrich, C. G. (2001)
Page 129 and 130:
Pellegrini, E. K., Scandura, T. A.,
Page 131 and 132:
Sin, H. P., Nahrgang, J. D., & Morg
Page 133 and 134:
Vecchio, R. P. (1998). Leader-membe
Page 135 and 136:
Kindly complete the following quest
Page 137 and 138:
Appendix 2: Supervisor Questionnair
Page 139 and 140:
Appendix 3: Participant Information
Page 141 and 142:
The only cost to you is your time:
Page 143 and 144:
Appendix 5: Participant Information
Page 145 and 146:
How do I agree to participate in th
show all

View/Open

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?