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TABLE OF CONTENTS
CHAPTER 1 - Introduction ...........................................................................................1
1.1 Background to the Study ....................................................................................1
1.2 Research Objective .............................................................................................4
1.3 Significance of the Study ....................................................................................4
1.4 Structure of the Thesis ........................................................................................5
1.5 Definitions of Key Terms ...................................................................................6
CHAPTER 2 - Literature Review ..................................................................................7
2.1 Introduction ........................................................................................................7
2.2 Characteristics of the Hospitality Industry .........................................................8
2.3 Leadership Theories – An Overview ................................................................11
2.4 Leader Member Exchange (LMX) Theory .......................................................13
2.4.1 LMX Defined .......................................................................................... 13
2.4.2 LMX in Hospitality ................................................................................. 14
2.4.3 Critiques of Previous LMX Studies ........................................................ 15
2.5 LMX Agreement ...............................................................................................17
2.5.1 Explanations for Poor LMX Agreement ................................................. 17
2.5.2 Consequences of LMX Agreement ......................................................... 22
2.6 Organisational Commitment .............................................................................24
2.6.1 Hospitality Research on Organisational Commitment ............................ 25
2.6.2 LMX Agreement and Organisational Commitment ................................ 26
2.7 Employee Turnover Intention ...........................................................................29
2.7.1 LMX agreement and Turnover intent ...................................................... 32
CHAPTER 3 - Methods ...............................................................................................36
3.1 Introduction ......................................................................................................36
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