View/Open

CHAPTER 4 - RESULTS
The research instruments and the data collection procedures were explained in the
previous chapter. In the first sections of this chapter, a summary of the research
protocol is provided. This chapter then presents the results of the research analyses in a
tabulated manner. Though observations from the tables are highlighted in this chapter,
a detailed discussion of the same along with research implications are explained in the
next chapter.
The study was carried out among Indian hospitality employees, using sixteen
hospitality establishments. The questionnaires had items pertaining to LMX,
organisational commitment and turnover intent. Data were first collected from the
subordinates before their respective supervisors were approached for the research
purposes. The data collected from the two groups were matched by the researcher with
the names of the subordinates and supervisors written in their respective consent
forms.
The response rate for the present study among the subordinates was 85.36 % and that
among the supervisors was 100 %. This response rate was higher than predominant
LMX agreement and other LMX research which uses mailing techniques for data
collection. (e.g.Cogliser et al., 2009; Kacmar, Harris, Carlson, & Zivnuska, 2009; Kim
et al., 2010a; Wilhelm et al., 1993).
From the data collected, after omitting those with larger missing fields, a total of 315
meaningful dyads were obtained. An analysis of the participants shows that 37.5 % of
54