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ACKNOWLEDGEMENTS<br />
I take this opportunity to thank the people who were involved, directly or indirectly, in<br />
helping me complete this research thesis. It would not have been possible to write it<br />
without the grace of the Divine Master and of my father. This thesis was a great<br />
learning experience for me and has evolved me into a responsible person.<br />
Above all, I owe a debt of gratitude to my principal supervisor, Dr BeomCheol (Peter)<br />
Kim, for his help, support and patience in enriching me with abundant knowledge. I<br />
have learned priceless information from him. I am extremely obliged to my second<br />
supervisor, Dr Jill Poulston for her good advice, help and moral support, which aided<br />
me in accomplishing this research.<br />
I am thankful to all the participants for allocating their time and making my research a<br />
grand success. I give special thanks to Mr R. Venkatachalam, proprietor of Hindustan<br />
Data Systems, for his time and effort in establishing contacts and gaining approval<br />
with the hoteliers, thus helping me to approach the participants. This research would<br />
not have been possible without the help of my mother, friends and my relatives whose<br />
unconditional love and incredible support made me realise my dream of completing<br />
my Masters degree. Last, but not the least, no words can surpass the unconditional love<br />
shown by my fiancée, who provided me the necessary moral support during difficult<br />
circumstances.<br />
This research was approved by the Auckland University of Technology Ethics<br />
Committee on 8 th December 2011. AUTEC Reference number: 11/256.<br />
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