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language the 5-item version was preferred. The reliability score of this measure for the
current study was 0.93. All measurement items included in this scale are presented in
Table 2.
Table 2: Measures of Organisational Commitment
Strongly Strongly
Disagree Agree
1. I really feel as if this organisation’s problems are my own. 1 2 3 4 5 6 7
2. I do feel “part of the family” at my organisation. 1 2 3 4 5 6 7
3. I do feel emotionally attached to this organisation. 1 2 3 4 5 6 7
4. This organisation has a great deal of personal meaning to me. 1 2 3 4 5 6 7
5. I do feel a strong sense of belonging to my organisation. 1 2 3 4 5 6 7
3.4.1.3 Turnover Intent
Employees’ turnover intention was measured using the 3-item scale developed by Hom
and Griffeth (1991). The negative item wordings were changed to positive to maintain
consistency. This measure is found to have high reliability score. For example, Kim et
al. (2010a) in a study on relationship between LMX and turnover intentions among
hospitality employees used this type of measure and had a reliability score of 0.87.
Each item was arranged in a 7-point Likert scale format. The measure had a reliability
score of 0.89 for the current study. All measurement items included in this scale are
presented in Table 3.
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