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12<br />
Troubleshooting and routine<br />
maintenance<br />
Troubleshooting<br />
IMPORTANT<br />
For technical help, you must call the country where you bought the<br />
machine. Calls must be made from within that country.<br />
Error messages<br />
As with any sophisticated office product, errors may occur. If this<br />
happens, your machine identifies the problem and displays an error<br />
message. The most common error messages are shown below.<br />
ERROR MESSAGES<br />
ERROR<br />
MESSAGE<br />
CAUSE ACTION<br />
Change Drum The drum unit is near the end of its life. Use the drum unit until you have a<br />
Soon<br />
print quality problem; then replace<br />
the drum unit with a new one.<br />
The drum counter was not reset. If LCD still shows this message after<br />
replacing the drum unit with new<br />
one, follow the steps below.<br />
1. Open the front cover, and then<br />
press Clear/Back.<br />
2. Press 1 to reset.<br />
Check<br />
The original documents were not inserted or See Original document jams on<br />
Original fed properly, or original document scanned<br />
from ADF was longer than about 36 inches<br />
(90cm).<br />
page 12-4.<br />
Check Paper<br />
Check Paper #1<br />
Check Paper #2<br />
Check Paper<br />
Size<br />
The machine is out of paper or paper is not<br />
properly loaded in the paper tray.<br />
When you see this error, the paper in the<br />
paper tray does not match the paper size you<br />
set in Menu, 1, 3.<br />
Refill the paper in the paper tray.<br />
—OR—<br />
Remove the paper and load it again.<br />
Load the appropriate size paper or<br />
change the default setting. (See<br />
Setting the Paper Size on page 4-6.)<br />
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1
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