2 - Pitney Bowes Canada

If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a
copy first. If the copy looks good, the problem is probably not your
machine. Check the chart below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed print and
If your copy looks good, you probably had a bad connection, with static
horizontal streaks or the top or interference on the telephone line. If the copy looks bad, clean the
and bottom of sentences are scanner area. If there is still a problem, call Service/Support phone
cut off.
number.
Vertical black lines when Sometimes you may see vertical streaks/black lines on the faxes you
receiving.
receive. Your machine’s primary corona wire for printing may be dirty,
or the sending party’s fax scanner may be dirty. Clean your primary
corona wire (see Cleaning the drum unit on page 12-24). Ask the sender
to make a copy to see if the problem is with the sending machine. Try
receiving from another fax machine. If the problem continues, call
Service/Support phone number.
Horizontal streaks; lines are You may get a fax with horizontal streaks or with missing lines. Usually
missing.
this is caused by a poor telephone connection. Ask the other party to
send the fax again.
Received faxes appear as split If the received data is divided and printed on two pages or if you get an
or blank pages.
additional blank page, make sure that auto reduction setting is turned
On. (See Printing a reduced incoming fax (Auto Reduction) on page
5-5.)
Phone Line or Connections
Dialing does not work Check for a dial tone. Change Tone/Pulse setting. (See Setting Tone
and Pulse dialing mode on page 4-4.) Check all line cord connections
and that the curled handset cord is not in the EXT jack. Check the power
cord connection.
The machine does not answer Make sure the machine is in the correct receiving mode for your setup.
when called.
(See Choosing the Receive Mode on page 5-1 and To select or change
your Receive Mode on page 5-2.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the
telephone line cord connection. Connect a standard telephone handset
to the machine’s telephone jack. If there is no ringing when you call your
machine, ask your telephone company to check the line.
No dial tone on the handset Press Hook/Hold—OR—Lift the handset. If you hear no dial tone,
check telephone line cord connections at the machine and wall jack.
Check that handset curled cord is connected to the machine’s handset
jack. Test the wall jack with another single line telephone. If no dial tone
on the wall outlet, call your Telephone Company.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11