2 - Pitney Bowes Canada

DIFFICULTY SUGGESTIONS
Sending Faxes
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check
your machine’s scanner operation. If copy quality is not good, clean the
scanner. (See Cleaning the scanner on page 12-22.)
Transmission Verification
Report says ‘RESULT:NG’ or
‘RESULT:ERROR’.
Vertical black lines when
sending.
The other party does not
receive my fax.
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘RESULT:NG’, on the
Transmission Verification Report, your machine may be out of memory.
To gain extra memory, you can turn off Fax Storage (see Setting Fax
Storage on page 8-3), print fax messages in memory (see Polling on
page 5-9) or cancel a Delayed Fax or Polling Job (see Canceling a fax
in progress on page 6-9). If the problem continues, ask the telephone
company to check your phone line.
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the scanner on page 12-22.)
Send a manual fax so you can listen to make sure the other party’s
machine is answering. Press Hook/Hold (or lift the handset) and dial the
number. Wait to hear fax receiving tones, and then press Start.
Handling Incoming Calls
Double-ring in Fax/Tel Mode The machine knows the incoming call is not a fax so it is signaling you
to answer the telephone call. Pick up the machine’s handset or answer
from an extension or external phone and then press your machine’s
Telephone Answer Code (default setting is 51).
Machine ‘Hears’ Voice as
CNG Tone.
Transferring a Fax Call to the
machine.
Custom features on a single
line
Menu Setting Difficulties
The machine beeps when you
try to access the Setup
Receive and Setup Send
menus.
Copy Quality Difficulties
Vertical streaks appear in
copies.
If your machine is set to Easy Receive On, it is more sensitive to sounds.
Your machine may mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by
turning Easy Receive to Off. (See Easy Receive on page 5-4.)
If you answered at the machine, press Start and hang up immediately.
If you answered on an external or extension phone, press your Fax
Receive Code (default setting is ( 51). When your machine answers,
hang up.
If you have Call Waiting/Caller ID, RingMaster, Voice Mail, an
answering machine, an alarm system or other custom feature on a
single phone line with your machine, it may create a problem sending or
receiving fax data.
For Example: Your machine handles the Caller ID subscriber services.
However, if you subscribe to Voice Mail or some other custom service
and its signal comes through the line while your machine is sending or
receiving a fax, the signal can temporarily interrupt or disrupt the fax
data. The ECM feature should help overcome this problem. This
condition is related to the telephone system industry and is common to
all devices that send and receive information on a single, shared line
with custom features. If avoiding a slight interruption is crucial to your
business, a separate line with no custom features is recommended.
Make sure that machine is in Fax mode. If the Fax key is not
illuminated, press it to turn on Fax mode. Setup Receive setting
(Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only
when the machine is in Fax mode.
Sometimes you may see vertical streaks on your copies. Either the
scanner or the primary corona wire for printing is dirty. Clean them both.
(See Cleaning the scanner on page 12-22 and Cleaning the drum unit
on page 12-24.)
12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE