2 - Pitney Bowes Canada

ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
Out of Memory You can’t store data in the memory. (Fax sending in process)
Press Stop and wait until the other
operations in progress finish and
then try again.
—OR—
Clear the data in the memory. (See
Out of Memory message on page
10-3.)
(Copy operation in process)
Press Stop and wait until the other
operations in process finish and
then try again.
—OR—
Clear the data in the memory. (See
Out of Memory message on page
10-3.)
—OR—
Add an optional memory board.
(See Memory board on page 13-1.)
Paper Jam The paper is jammed in the machine.
(Printing operation in process)
Reduce print resolution. (See Print
Quality on page 2-7 in Software
User’s Guide on the CD-ROM.)
—OR—
Clear the data in the memory. (See
Out of Memory message on page
10-3.)
—OR—
Add an optional memory. (See
Memory board on page 13-1.)
See Paper jams on page 12-5.
Pls Open
Cover
A page, piece of paper or paper clip, etc. may
be jammed inside the machine.
Toner Empty Toner cartridge is not installed.
—OR—
Toner is used up and printing is not possible.
Toner Low
If the LCD shows Toner Low, you can still
print.
But the toner is depleted and the machine is
telling you that the toner will soon run out.
Open the front cover and pull out the
drum unit. If you see any jammed
paper or other item, gently pull it out,
reinsert the drum unit then close the
front cover. If the error message
remains, open and close the front
cover again.
If the machine cannot reset itself
and return to the date and time
prompt, it will display
Machine Error XX.
Please call Service/Support phone
number and tell them the Machine
Error number:
In USA: 1-800-243-5556
In Canada: 1-800-672-6937
(for both English and French)
Reinstall the toner cartridge.
—OR—
Replace the toner cartridge with a
new one. (See Replacing the toner
cartridge on page 12-25.)
Order a new toner cartridge now.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3