5. Public Reporting as a Quality Improvement Strategy

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233. Brown GJ. Public Access to Nursing Home Survey and Certification Results. . Dept. of Health & Human Services: Office of Inspector General (OIG). 1999 Mar;Report : OEI- 06-98-00280. Exclusion reason: Wrong topic 234. Brown JA, Nederend SE, Hays RD, et al. Special issues in assessing care of Medicaid recipients. Med Care. 1999 Mar;37(3 Suppl):MS79-88. PMID: 10098562. Exclusion reason: Methods 235. Browne K, Roseman D, Shaller D, et al. Analysis & commentary. Measuring patient experience as a strategy for improving primary care. Health Aff (Millwood). 2010 May;29(5):921-5. PMID: 20439881. Exclusion reason: No outcome data 236. Brunnekreef JJ, Schreurs BW. Total hip arthroplasty: what information do we offer patients on websites of hospitals? BMC Health Serv Res. 2011;11:83. PMID: 21504581. Exclusion reason: Wrong topic 237. Buechner JS, Dexter MK. Public reporting of cardiac procedure outcomes. American Public Health Association; 1999 7-11 Nov Chicago, IL. Exclusion reason: No outcome data 238. Bukunt S, Hunter C, Perkins S, et al. El Camino Hospital: using health information technology to promote patient safety. Jt Comm J Qual Patient Saf. 2005 Oct;31(10):561- 5. PMID: 16294668. Exclusion reason: Wrong topic 239. Bundorf MK. Employee demand for health insurance and employer health plan choices. J Health Econ. 2002 Jan;21(1):65-88. PMID: 11845926. Exclusion reason: Wrong topic 240. Buppert C. Ten practical pointers for tracking HEDIS data. Manag Care. 1997 Sep;6(9):90, 5-8. PMID: 10173831. Exclusion reason: No outcome data 241. Buppert C. HEDIS for the primary care provider: getting an “A” on the managed care report card. Nurse Pract. 1999 Jan;24(1):84-6, 8-9, 92-4 passim. PMID: 9950000. Exclusion reason: Background 242. Burger I, Schill K, Goodman S. Disclosure of individual surgeon’s performance rates during informed consent: ethical and epistemological considerations. Ann Surg. 2007 Apr;245(4):507-13. PMID: 17414595. Exclusion reason: Wrong topic 243. Burke J. Bridging the consumer information gap. The State of Health Care in America. 1997:44-7. Exclusion reason: No outcome data 244. Burstein GR, Snyder MH, Conley D, et al. Chlamydia screening in a Health Plan before and after a national performance measure introduction. Obstet Gynecol. 2005 Aug;106(2):327-34. PMID: 16055583. Exclusion reason: Wrong topic 245. Busse R, Nimptsch U, Mansky T. Measuring, monitoring, and managing quality in Germany’s hospitals. Health Aff (Millwood). 2009 Mar-Apr;28(2):w294-304. PMID: 19174391. Exclusion reason: Methods 246. Cabral KP. How to meet national quality initiatives: best practices. J Thromb Thrombolysis. 2010 Feb;29(2):155-8. PMID: 19908125. Exclusion reason: Wrong topic C-30
247. Caldwell B. Employers use performance data to steer employees to better-performing plans. Employee Benefit Plan Review. 1998;52(8):14. Exclusion reason: No outcome data 248. Calnan M, Rowe R. Trust, accountability and choice. Health, Risk & Society. 2008 2008/06/01;10(3):201-6. Exclusion reason: No outcome data 249. Campbell J, Einspahr K. Building partnerships in accountability: Consumer satisfaction. Improving Mental Health Care: Commitment to Quality. Arlington, VA, US: American Psychiatric Publishing, Inc.; 2001:101-13. Exclusion reason: Wrong topic 250. Campbell RJ, Nolfi DA. Teaching elderly adults to use the Internet to access health care information: before-after study. J Med Internet Res. 2005;7(2):e19. PMID: 15998610. Exclusion reason: Wrong topic 251. Campbell SM, Roland MO, Buetow SA. Defining quality of care. Social Science & Medicine. 2000;51(11):1611-25. Exclusion reason: Background 252. Capo KM, Rutledge DR. Applying managed care performance measures in community pharmacy-based outcomes research. J Am Pharm Assoc (Wash). 1999 May- Jun;39(3):388-94; quiz 423-4. PMID: 10363467. Exclusion reason: Wrong topic 253. Capponi L, Waldron J, Mackle K. Building and deploying a patient registry to measure and improve patient care. J. Inf. Technol. Healthc. Journal on Information Technology in Healthcare. 2008;6(1):55-62. Exclusion reason: Wrong topic 254. Carey RG. Measuring quality: report cards get low grades. QRC Advis. 1995 Oct;11(12):4-5. PMID: 10151510. Exclusion reason: No outcome data 255. Carlisle RT. Internet report cards on quality: what exists and the evidence on impact. W V Med J. 2007 Jul-Oct;103(4):17-21. PMID: 18159839. Exclusion reason: No outcome data 256. Carman JM. Patient perceptions of service quality. Combining the dimensions. J Manag Med. 2000;14(5-6):339-56. PMID: 11200300. Exclusion reason: Wrong topic 257. Carman. KL. Ensuring Positive Physician Patient Communication about Hospital Quality Information. American Public Health Association; 2006 4-8 Nov; Boston, Massachusetts (USA). 134th Annual Meeting. Exclusion reason: Unable to obtain 258. Carman KL, Short PF, Farley DO, et al. Epilogue: Early lessons from CAHPS Demonstrations and Evaluations. Consumer Assessment of Health Plans Study. Med Care. 1999 Mar;37(3 Suppl):MS97-105. PMID: 10098564. Exclusion reason: Methods 259. Carpenter D. Attention investors. The Q-revolution is spreading. Trustee. 2006 Jun;59(6):22-6, 1. PMID: 16802669. Exclusion reason: Background 260. Carpinello S, Felton CJ, Pease EA, et al. Designing a system for managing the performance of mental health managed care: an example from New York State’s prepaid mental health plan. J Behav Health Serv Res. 1998 Aug;25(3):269-78. PMID: 9685746. Exclusion reason: Background C-31
Page 1 and 2:
Evidence Report/Technology Assessme
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This report is based on research co
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Acknowledgments We would like to ac
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Public Reporting as a Quality Impro
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Tables Table A. Summary Evidence Ta
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and using reports and other decisio
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• Outcomes (specified for each Ke
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Methods A Technical Expert Panel fo
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setting), and the strength of the b
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Table A. Summary evidence table: ef
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was at the time the included studie
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6. Hibbard JH, Sofaer S. Best Pract
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access to essential information and
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providers, for purposes of this rev
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information and reduces comprehensi
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Methods Topic Nomination and Develo
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Table 1. Public reporting concepts
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• The public reporting was only a
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• Key Question 2. Harms included
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were retained, but they were not as
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Data Extraction Following full text
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Data Synthesis We separated studies
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Results Organization The results of
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Overview of Effectiveness of Public
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Access restrictions. It was unclear
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o The results of two studies sugges
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Key Question 5 What characteristics
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Long-term care • Studies that exa
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Harms (Key Question 2) • Two 52,6
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eport known as QualityCounts was pr
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Table 1. Study findings: hospital c
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o One study found that patients tre
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condition found declines for CHF (7
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developed (HCAHPS) and public repor
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Key Question 6. Context Two studies
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• Survey responses of hospitals i
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activity would influence hospital c
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Lab-Type Experiments The two articl
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Table 3. Summary of evidence: publi
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Individual Clinicians and Outpatien
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public reports influenced the contr
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New York State to trends in other S
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One study evaluated use of a Web si
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Patients. Patient reactions to publ
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Table 4. Summary of evidence: quali
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Table 4. Summary of evidence: Quali
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Health Plans Rating and reporting o
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The public reporting intervention i
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that included adjustment for severa
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Key Question 6. Context Five studie
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about patient-physician relationshi
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CAHPS results. Credibility of the r
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Long-Term Care Services Prior syste
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o Improvement in one QM (influenza
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studies that examined change and tr
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Table 6. Study findings: change in
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ehospitalizations for these patient
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improvements in the pain measure we
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Werner et al. 107 2012 included ext
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Table 7. Summary of evidence: long-
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Figure 3. Number of included quanti
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suggests the possibility that addit
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Table 8. Summary evidence table: Ef
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literature sources that we were abl
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of public reports have a wide range
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approaches to reducing bias in heal
Page 159 and 160: 21. Young G. Multistakeholder regio
Page 161 and 162: 60. Castle NG, Liu D, Engberg J. Th
Page 163 and 164: 99. Knutson DJ, Kind EA, Fowles JB,
Page 165 and 166: 141. Schneider EC, Epstein AM. Infl
Page 167 and 168: 181. Scanlo DP, Chernew M, McLaughl
Page 169 and 170: 222. Ketelaar NA, Faber MJ, Flottor
Page 171 and 172: Appendix A. Literature Search Datab
Page 173 and 174: CINAHL EBSCO Plus with Full Text Da
Page 175 and 176: EMBASE - Elsevier (1973-present) Da
Page 177 and 178: Public Affairs Information Service
Page 179 and 180: Full Text Review Include: Based on
Page 181 and 182: Appendix C. Included and Excluded S
Page 183 and 184: 29. Castle NG, Sonon K, Antonova J.
Page 185 and 186: 58. Gabel JR. When employers choose
Page 187 and 188: 86. Hibbard JH, Peters E, Dixon A,
Page 189 and 190: 117. Marshall M, Noble J, Davies H,
Page 191 and 192: 145. Pettijohn TL, Lawrence ME. The
Page 193 and 194: 174. Spranca MD, Elliott MN, Shaw R
Page 195 and 196: 6. NCQA releases HEDIS 2.0 standard
Page 197 and 198: 40. Pacific Business Group on Healt
Page 199 and 200: 74. The effect of report cards on M
Page 201 and 202: 110. MGMA addresses accuracy concer
Page 203 and 204: 137. Applebaum R, Kunkel S, Wilson
Page 205 and 206: 165. Barkauskas VH, Pohl JM, Benker
Page 207 and 208: 193. Bindman AB, Wholey DR, Christi
Page 209: 219. Bratzler DW. Development of na
Page 213 and 214: 275. Centre for R, Dissemination. P
Page 215 and 216: 301. Chesanow N. Managed care 1999.
Page 217 and 218: 329. Commonwealth Fund. Commission
Page 219 and 220: 358. Daly JM, Jogerst GJ. Associati
Page 221 and 222: 386. DeLiberty RN. Developing a pub
Page 223 and 224: 412. Doty MM, Koren MJ, Sturla EL,
Page 225 and 226: 439. Elliott MN, Beckett MK, Kanous
Page 227 and 228: 467. Feeley TW, Fly HS, Albright H,
Page 229 and 230: 494. French J. 2003 E.I. Hood Award
Page 231 and 232: 522. Ginsburg PB, Kemper, N. M. Hea
Page 233 and 234: 551. Graham JD. Is reporting of qua
Page 235 and 236: 581. Gruber T, Rudnitsky B. Can we
Page 237 and 238: 608. Hardingham L. Informed decisio
Page 239 and 240: 633. Heidenreich PA, Lewis WR, LaBr
Page 241 and 242: 660. Hodgson ES, Simpson L, Lannon
Page 243 and 244: 689. Izakovic M. New trends in the
Page 245 and 246: 718. Kakkar A, Jacobson BC. Interne
Page 247 and 248: 747. Ketelaar N, Faber M, Flottorp
Page 249 and 250: 772. . Importance of stratification
Page 251 and 252: 800. Leonardi MJ, McGory ML, Ko CY.
Page 253 and 254: 827. Livingston EH. Bariatric surge
Page 255 and 256: 856. Mantone J. Massachusetts site
Page 257 and 258: 882. Mazza G, Fazzi B. Five good re
Page 259 and 260: 907. McKibben L, Horan T, Tokars JI
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935. Miller R, Lazar J. Public repo
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963. Morrison K. The road to JCAHO
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989. National Committee for Quality
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1017. O’Malley C. Quality measure
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1045. Peabody J. Why we love qualit
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1073. Qaseem A, Snow V, Gosfield A,
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1100. Robinowitz DL, Dudley RA. Pub
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1129. Roski J, Kim MG. Current effo
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1156. Sangl JA, Wolf LF. Role of co
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1183. Schull MJ, Guttmann A, Leaver
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1212. Shea JA, Guerra CE, Weiner J,
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1238. Simpson AG, DeGuzman PB, Barb
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1264. Sofaer S. What information do
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1292. Stewart DW, Hickson GB, Pechm
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1320. Tjia J, Field TS, Fischer SH,
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1346. Van Beek K, Duchemin S, Gersh
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1374. Weingarten JP, Jr., Fan W, Pe
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1401. Wiljer D, Bogomilsky S, Catto
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1426. Zaslavsky AM, Shaul JA, Zabor
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Appendix E. Description of Public R
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Table E1. Descriptive information a
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Table E1. Descriptive information a
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Appendix F. Method for Quality Asse
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the time periods actually prior to
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Application to Public Reporting Thi
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Table G1. Quality assessment criter
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Table G1. Quality assessment criter
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Section A Appendix H. Hospitals: Qu
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Table H1. Hospital quantitative stu
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Section B Table H2. C Hospital quan
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Author, Year (QA) Baker 2003 4 (Fai
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Author, Year (QA) Clough 2002 10 (F
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Author, Year (QA) Dranove 2003 13 (
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Author, Year (QA) Foreman 1995 16 (
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Author, Year (QA) Guru 2006 19 (Fai
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Author, Year (QA) Hibbard 2003 24 (
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Author, Year (QA) Jang 2011 28 (Fai
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Author, Year (QA) Mennemeyer 1997 3
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Author, Year (QA) Omoigui 1996 34 (
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Author, Year (QA) Pope 2009 36 (Fai
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Author, Year (QA) 9. Context: Decis
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Author, Year (QA) Vladeck 1988 42 (
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Author, Year (QA) Wuebker, 2008 45
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Table I1. Hospital qualitative stud
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Section B Table I2. Hospital qualit
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Author, Year 10. KQ3:Results 11. KQ
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Author, Year 10. KQ3:Results design
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Author, 15. Funder of Research/ Yea
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Regarding the least useful aspects,
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Section A Appendix J. Individual Pr
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Mukamel 1998 33 (F
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Author Year (QA) Werner 53 2005 (Go
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Author Year (QA) Glance 2008 48 (Fa
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Results: KQ1: (Hea
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Author Year (QA) Ranganathan 2009 5
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Author Year (QA) Werner 2005 53 (Go
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Author Year Barr 2008 144 1. Study
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Author Year Casalino 2007 146 1. St
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Author Year Fanjiang 2007 150 1. St
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Author Year Friedber g 2010 151 1.
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Author Year 1. Study Purpose and/or
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Author Year Longo 2003 119 1. Study
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Author Year Marshall 2006 154 Mayth
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Author Year 1. Study Purpose and/or
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Author Year Schneid er 1996 138 Con
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Author Year Schultz 2001 158 Stein
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA Farley 2002 62 Good
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Author Year QA Hendricks 2009 66 Po
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Author Year QA 1. Study Purpose and
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Farely 2002 62 Good
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Author Year QA Fowles 2000 63 Good
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Author Year QA Jung 2010 68 Good Kn
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Pham 2002 73 Good 11
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Author Year QA Tae-Seale 2004 76 Fa
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Appendix M. Health Plans: Qualitati
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Author Year Farley-Short 2002 162 1
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Author Year Gabel 1998 163 1. Study
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Author Year Gibbs 1996 164 1. Study
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Author Year 1. Study Purpose 2. Geo
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Author Year Harris- Koejetin 2000 1
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Author Year Hibbard 1997 171 1. Stu
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Author Year Hibbard 2001 178 Hibbar
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Author Year Paulsbo 2007 183 Peters
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Author Year Rosenthal 2007 186 1. S
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Author Year Scanlon 2001 188 1. Stu
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Author Year Spranca 2000 190 1. Stu
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Author Year Teleki 2007 192 1. Stud
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Author Year Uhrig 2006 194 1. Study
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Section A Appendix N. Long-Term Car
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Author Year Jung 2010 85 Konetzka 2
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Author Year Werner 2009a 92 Werner
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Author Year Zinn 2010 99 1. Study P
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Author Year Castle 2007 79 Cont. 11
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Author Year Castle 2010 81 11. Resu
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Author Year Jung 2010 85 11. Result
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Author Year Mukamel 2008 86 Mukamel
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Author Year Park 2011 b 90 11. Resu
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Author Year Werner 2009 b 93 11. Re
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Author Year Werner 2010 94 Werner 2
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Author Year Zinn 2005 97 11. Result
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Author Year Zinn 2010 99 11. Result
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Appendix O. Long-Term Care: Qualita
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Author Year Castle 2005 197 1. Stud
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Author Year Gerteis 2007 198 1. Stu
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References 1. AHRQ. Methods Guide f
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36. Pope DG. Reacting to rankings:
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77. Wedig GJ, Tai-Seale M. The effe
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118. Laschober M, Maxfield M, Felt-
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157. Pettijohn TL, Lawrence ME. The
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198. Gerteis M, Gerteis JS, Newman
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