5. Public Reporting as a Quality Improvement Strategy

Author
Year
Teleki
2007 192
1. Study
Purpose
To describe how
CAHPS is
formatted and
disseminated by
sponsors.
2. Geographic
Location
3. Study
Design/
Type
4. Sample/
Population
Procedure 5. Outcomes
USA Interviews 25 CAHPS
sponsors
including 8
State Medicaid
agencies, 9
other state
agencies, 4
business
coalitions, and 4
national
organizations.
25 out of 33
contacted to
participate after
randomly
selecting 40
from 80
possible
sponsors and
removing
duplicates and
non working
phone numbers
(1) What
CAHPS®
consumer experience
data do
sponsors
report?, (2) How
do sponsors
report this
information?,
and (3) What are
sponsors’ goals
in
reporting data?
M-33
6. Name
of Public
Report 7. Results
/benefit plans were more
8. Summary
likely to be selected.
CAHPS Types of data in reports:
% of respondents
Both CAHPS® and Non-
CAHPS Data 84
CAHPS® Data
Exclusively 16
Health Plan-Level 92
Trend Data 48
Comparison Groups 91
Composite Measures 70
CAHPS® Supplemental
Items 68
Ways Data Were
Reported : Percent
(Proportion)
Intended Audience
Public Only 44 (11/25)
Limited Audience Only 8
(2/25)
Both Public and Limited
Audiences 48 (12/25)
Media
Web-Based 100 (25/25)
Written 96 (24/25)
Data Files 40 (10/25)
Frequency of Reporting
At Least One Report
within Past 2 Years 88
(22/25)
At Least One Report
Annually 80 (20/25)
Timing of Report
Release
Fall 52 (13/25)
No Specific/Consistent
Month 28 (7/25)
Literacy
Assessed Literacy of at
Least One Report 54
(13/24)2
Among Those Assessing
Sponsors are
engaged in many
activities to
produce and
disseminate
CAHPS data so it
can be used.
Area where
additional work
could make
reports more
effective include:
tailoring reports
to specific
audiences,
consider and
adjust for literacy
levels, more
actively plan
dissemination,
evaluate reports,
and selecting and
working vendors
to be sure they
understand the
report card.
9. Funding of
Research
AHRQ, CDC